Job Description

We have an opening for Field Sales Executive - Airoli

Role: Field Sales Executive

Location: Airoli

Experience: 0 to 4 years

Salary : 3 to 4 LPA

Job Responsibilities:

Business Development (Sales):

• Achieve sales targets as per the branch's approved business plan
• Execute sales promotion activities within the assigned territory
• Ensure all Sales KPIs are achieved on a month-on-month basis
• Identify and follow up with prospective customers; respond to enquiries within defined timelines
• Maximise the conversion of enquiries into confirmed orders
• Ensure contract renewals are in line with company expectations
• Track market developments and identify new business opportunities
• Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

• Ensure high-quality service delivery to all customers
• Maintain strong liaison and communication with clients
• Prepare and submit customer reports promptly
• Address customer complaints and work with Operations and Back Office to resolve them effectively
• Conduct detailed site inspections and SRAs
• Generate quotations through the system as per company guidelines
• Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
• Set realistic and accurate customer expectations regarding pest management services
• Capture correct and complete customer information (email, two contact numbers, address with landmarks)
• Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
• Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
• Ensure new sales are visible in iCABS for planning and execution via Service Companion
• Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
• Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:

• Ensure timely invoice submission and obtain necessary acknowledgements
• Coordinate with the Back Office for accurate and timely invoicing
• Share costings and customer expectations with Operations in advance
• Ensure timely submission of collections and review daily billing status with the Back Office team. Maintaining Systems and MIS
• Ensure timely and accurate updates in all sales-related systems
• Prepare daily and monthly sales reports
• Maintain an updated and organised customer database

Key Result Areas:

• Business Development (Sales)
• Upselling
• Renewals (if assigned)
• Calls / Survey / Quotations/ PDSA as per the Regional plan
• Collection & DSO
• Customer Service
• On-Time Invoice Submission

Competencies (Skills essential to the role):

• Strong interpersonal and networking abilities
• Effective verbal and written communication skills
• Proficient in client negotiation
• Target-oriented with a proven ability to meet goals

Requirements

Educational Qualification / Other Requirement:

• Any Graduate (Any discipline)
• Proficient in MS-Office/G-Suite
• Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
• Minimum 2 years of direct sales experience in Facilities Management services
• Minimum 2 years of experience in home products, home services, or residential cleaning services (preferred)

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is.

We believe in:

• Service
• Relationships
• Teamwork
• Responsibility