OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
YOUR TASKS
- Oversee strategic management, drive business growth, and ensure customer satisfaction across multiple segments, including Global Multinational Corporations (GMNC), Small and Medium Enterprises (SME), and partnerships.
a. GMNC Account Management (Borneo)- Strategic Account Management: Develop and implement comprehensive account strategies for Global Multinational Corporations (GMNCs) to ensure sustained business growth and customer satisfaction.
- Client Relationship Building: Cultivate strong, long-term relationships with key decision-makers and stakeholders within GMNC accounts, understanding their business objectives and aligning DHL's services to meet their needs.
- Customized Solutions: Collaborate with internal teams to design and deliver tailored logistics and supply chain solutions that address the unique requirements of GMNC customers.
- Revenue Growth: Identify and capitalize on new business opportunities within the GMNC segment, driving revenue growth and market share.
- Cross-Selling and Up-Selling: Promote additional DHL services and solutions to existing GMNC customers to enhance their overall experience and increase account profitability.
- Performance Monitoring: Track and analyze account performance metrics, identifying areas for improvement and implementing corrective actions as needed.
- Contract Negotiation: Lead contract negotiations with GMNC clients, ensuring mutually beneficial agreements that align with DHL's strategic goals.
- Client Satisfaction: Conduct regular business reviews with GMNC clients to assess satisfaction, address issues, and identify opportunities for service enhancement.
- Market Intelligence: Stay informed about industry trends, market dynamics, and competitor activities to proactively address potential challenges and leverage new opportunities.
- Reporting and Analysis: Prepare detailed reports on account activities, performance, and market insights, presenting findings to senior management and recommending strategic actions.
- Collaboration: Work closely with global and regional teams to leverage DHL's resources and expertise, ensuring seamless service delivery to GMNC clients.
- Innovation and Improvement: Continuously seek innovative ways to improve service offerings, streamline processes, and add value to GMNC accounts.
b. SME Account Management (Brunei)- Manage and grow the SME segment in Brunei.
- Develop strategies to attract and retain SME clients, ensuring they receive exceptional service and support.
- Collaborate with internal teams to develop customized solutions that address the unique needs of SME clients.
- Conduct market research to identify potential SME clients and assess their business needs.
- Implement sales and marketing initiatives to promote DHL's services to the SME sector.
- Provide regular training and updates to SME clients on DHL's services and industry best practices.
- Monitor and analyze SME client performance and satisfaction, making recommendations for improvement where necessary.
- Foster strong relationships with local business associations and chambers of commerce to enhance DHL's visibility and reputation among SMEs
c. Partnership/Go Trade (Borneo)- Identify and establish strategic partnerships with key stakeholders in the region, including government agencies, industry associations, and business networks.
- Drive the Go Trade initiative by promoting trade facilitation services and solutions that support economic growth in Borneo.
- Work closely with local and regional partners to enhance trade flows, streamline logistics processes, and reduce barriers to entry for businesses.
- Develop and implement partnership programs that create mutual value and strengthen DHL's market position.
- Represent DHL at industry events, conferences, and trade shows to build relationships and promote DHL's services.
- Coordinate with DHL's global and regional teams to leverage resources and expertise for partnership development.
- Monitor partnership performance and outcomes, providing regular reports and updates to senior management.
- Negotiate partnership agreements and ensure compliance with DHL's policies and standards.
YOUR PROFILE
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least Diploma or equivalent and above
• Good Spoken and Written in English and Bahasa Malaysia.
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OUR OFFER
• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
