Job Description

• Conduct on-site visits to customers with overdue payments to collect outstanding installments.
• Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
• Verify customer information and update repayment status in the system promptly.
• Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
• Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
• Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
• Cooperate with risk control and customer service teams to improve repayment rates.
• Maintain professional conduct and protect the company’s image during all field operations.

• Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
• Highly communicative and persuasive, with strong negotiation skills
• Resilient and result-driven, able to work under pressure and meet recovery targets
• Good at conflict management and maintaining professionalism in difficult situations
• Physically active and willing to work in the field, often covering different locations
• Detail-oriented, ensuring proper documentation of customer interactions and recovery status
• Ethical and compliant, operating strictly within approved recovery guidelines and procedures