Ricoh USA, Inc.

Field Representative II, Document Imaging

Ricoh USA, Inc.  •  United States (Remote)  •  4 days ago
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Job Description

Corporate HR Specialist

Field Representative II, Document Imaging

Field Representative II, Document Imaging Position Summary

We're seeking a detail-oriented Field Representative II to lead and support document imaging operations for a client account. In this role, you'll serve as the technical lead for scanning and digital imaging processes, ensuring quality, productivity, SLA performance, and exceptional customer service. You'll also support team training, client reporting, equipment maintenance, and process improvements.

Key Responsibilities
  • Lead daily document imaging and digital mail operations.
  • Prepare, scan, review, and validate documents for electronic records management.
  • Monitor productivity, quality, and SLA performance.
  • Generate client reports and support billing-related data collection.
  • Serve as the primary technical resource for imaging equipment and workflow issues.
  • Manage client requests, escalations, and project deliverables.
  • Coordinate equipment maintenance and preventative maintenance activities.
  • Train team members and maintain cross-training documentation.
  • Assist with onboarding and support site procedure updates.
  • Partner with internal and external teams to resolve operational issues.
  • Support shipping, receiving, and USPS-related activities as needed.
  • Maintain an organized, efficient, and customer-focused work environment.
Qualifications
  • High School Diploma or equivalent.
  • Experience in document imaging, records management, digital mail, scanning, or similar production environments preferred.
  • Proficiency with Microsoft Office (Outlook, Word, Excel).
  • Basic typing and PC skills.
  • Strong attention to detail and commitment to quality.
  • Excellent problem-solving, organization, and multitasking abilities.
  • Ability to work independently and as part of a team.
  • Comfortable learning and using imaging and document management systems.
Physical & Work Environment
  • Ability to stand or sit for extended periods.
  • Ability to lift and move materials up to 50 lbs.
  • Comfortable working in a production environment with moderate noise levels.
  • Flexibility to work overtime or adjusted schedules based on business needs.
Why This Role?

This position is ideal for candidates with experience in document imaging, scanning operations, records management, digital mail services, or high-volume document processing who enjoy combining technical expertise, customer service, and operational leadership in a fast-paced environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Ricoh USA, Inc.

About Ricoh USA, Inc.

At Ricoh, we bring people, processes, and technology together to make information work for you. We unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe.

Our team members serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Exton, PA
Year Founded
1962
Website
ricoh-usa.com
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