We’re looking for a Field Relations Coordinator, someone who’s ready to grow with our company. In this position, you’ll be responsible for deployment of team-based population management including developing and maintaining positive relationships with physicians, members and their families, and providers. You’ll also be responsible for screenings, performing care plan interventions when licensure is not required, coordinating activities, referral and linkage to community resources, monitoring and tracking outcomes.
Think you’ve got what it takes?
Job Duties & Responsibilities
Develop and maintain satisfactory business relationships with participating providers
Collaborate with Service Coordinator, Care/Case Manager, and other members of the care coordination team and providers to perform care plan interventions where able and monitors care plan outcomes and member needs
May act as the lead service coordinator for STAR Kids Level of Care 3 Members who are not receiving LTSS/PDN services with the support of a Care/Case Manager to perform assessments and build member care plan
Review and interpret all relevant information with Member/family and develops/supports the initiation of a care plan and self-management plan with family
Identify options and initiate collaboration with referral sources to ensure Member/family linkage to specialists, homecare providers, financial assistance, housing, meals, transportation, and other community resources as appropriate for Members with unmet needs
Monitor service delivery to members including satisfaction and quality of services
Deliver exceptional customer service to contracted providers and Members
Ensure thorough communication and education to Members/providers an understanding of delivery system capabilities to improve access and address Member needs
Skills & Requirements
H.S. Diploma or GED required
Bachelor's degree preferred
Driver’s license in any state required, and auto insurance required
CHW – Community Health Worker certification by Texas Department of State Health Services (DSHS) preferred
5 years of experience in healthcare, local and state programs for children with disabilities or managed healthcare setting required
A bachelor's degree may substitute for four (4) years of required work experience
A master's degree may substitute for five (5) years of required work experience
Texas Children’s Hospital is a world-class pediatric facility, nationally recognized as a top children’s hospital, and voted one of the best places to work in Houston for nine years running. We’re committed to creating a healthy community for children by providing the best pediatric care possible, through groundbreaking research and emphasis on education. We also offer a full continuum of family-centered care for women, from obstetrics to well-woman care. As a team member at Texas Children’s Hospital, you’ll work in an environment that values your voice. Texas Children's Hospital, headquartered in Houston, Texas, is recognized as one of America's best children's hospitals.
