Job Description

About Coolit Systems Inc.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

What You’ll Do

Role

As a Quality Engineer, you'll be a key part of our Quality team, using your advanced problem-solving abilities and attention to detail to maintain highest product quality and customer satisfaction. Your work will directly support our continuous innovation and growth efforts.

Responsibilities

• Troubleshoot product failures
• Write and execute test plans to find the root cause of failures
• Work with internal and external stakeholders on corrective and preventative actions
• Lead complex, high impact investigations involving customer escalations, systemic field failures, RMAs, and critical non conformances using advanced problem solving methodologies (8D, 5 Why, Fishbone, DOE, statistical analysis).
• Support customer communications by clearly articulating technical findings, risks, and corrective actions at both operational and leadership levels.
• Design test fixtures and software solutions to expedite execution of testing
• Develop control plans, inspection plans, and SOP’s for processes required during failure analysis, root cause investigation, or as containment actions.

Basic Qualifications:

• BS or MS in Mechatronics, Electronics Engineering Technology, Mechanical, or Electrical Engineering
• A minimum of 3-5 years of quality-related work experience
• Legally authorized to work in Taiwan and China without company sponsorship, and travel through the Asia Pacific region.

Preferred Qualifications:

• Hands-on experience with mechanical assembly and disassembly and competent with hand tools (screwdrivers, wrenches, hand drill etc.)
• Knowledge of programming tools such as LabView, Python, etc.
• Strong working knowledge of embedded systems such as programmable logic controllers (PLC), microcontrollers, Raspberry Pi, Linux, Bash, etc.
• Experience in using bench tools (oscilloscope, power analyzer, logic analyzer, multimer, etc.)
• Experience in using basic metrology equipment (microscopes, calipers, micrometers, other mechanical gauges)
  Demonstrated experience in testing and qualifying electro-mechanical parts and systems
• Experience in root-causing product failures, 8D reporting, as well as developing corrective, and preventative actions recommendations

Skills (competencies):

• Excellent English and local language skills for internal/external communication and technical writing
• Strong understanding of mechanical drawings, GD&T, and electrical schematics
• Intermediate to advanced data analysis and statistical skill level in MS Excel and other software tools.
• Willingness to travel up 30% of the time