Supply Chain Resources Group, Inc.

Field Quality Analyst

Supply Chain Resources Group, Inc.  •  Noida, IN (Onsite)  •  1 hour ago
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Job Description

  • Execute SQL queries to extract, clean, and analyze field performance metrics, repair data, and telemetry logs; identify and flag data anomalies for quality assessment.
  • Perform end-to-end Failure Analysis (FA) on physical hardware samples, including board-level debug and component diagnostics, and document findings in issue-tracking databases.
  • Conduct on-site technical audits at repair centers and manufacturing partners, including inventory checks, root-cause data collection, and physical hardware verification to validate repair procedures.
  • Prepare detailed technical reports based on failure-analysis investigations and data analysis, providing clear diagnostic evidence to support engineering decisions.
  • Monitor bug trackers and quality databases to follow investigation progress, identify technical bottlenecks, and escalate issues based on data trends.
  • Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders.

Key Requirements

  • Bachelor's degree in Electrical, Mechanical, or Systems Engineering, Computer Science, or equivalent technical experience.
  • 0 - 4 years of relevant experience in field quality, hardware failure analysis, repair engineering, manufacturing quality, or related technical areas.
  • Strong proficiency in SQL for data extraction, cleaning, and analysis.
  • Familiarity with board-level diagnostic tools such as multimeters, oscilloscopes, and failure-analysis software.
  • Practical experience applying 5-Why analysis, Fishbone diagrams, or similar root-cause identification methods in a hardware environment.
  • Ability to troubleshoot hardware issues and derive data-backed insights with limited guidance.
  • Ability to travel approximately 30–50% to service centers and manufacturing sites to conduct independent diagnostic and audit work.
  • Good written and spoken English.

Preferred Experience

  • Experience in high-volume consumer electronics manufacturing, connected-device repair, service operations, or factory production environments.
  • Hands-on exposure to repair-center audits, manufacturing-site audits, or field-quality investigations.
  • Experience working with technical issue-tracking systems, quality databases, or standardized reporting tools.
  • Professional fluency in spoken and written Hindi and English to support local vendor communication, site activities, and regional cross-functional collaboration.
Supply Chain Resources Group, Inc.

About Supply Chain Resources Group, Inc.

SCRG helps product companies manage, improve and optimize the value of their key offshore supplier relationships.

Whether you need outside advice, skilled operations talent to help your team through a specific challenge, or your own fully dedicated operations support team on the ground offshore, SCRG can help.

Whether you want an individual professionals or an entire operations team, SCRG provides you with a range of engagement options.

With over 15 years of proven expertise, our team understands the complexities involved in offshore manufacturing and global supply chains and deliver real value and ROI to our customers on an ongoing basis.

✅Vendor-management services and talent-on-demand model enables clients to pay for what they need, when they need it

✅Fueling offshore manufacturing excellence by delivering exceptional technical talent, quality initiatives, and program and supply chain management for cost reductions and mutually beneficial customer solutions.

✅Focused on ROI: Our services and solutions help our customers accelerate their time-to-market, reduce costs and gain a competitive edge in their respective industries.

✅Over 15-years of experience navigating complex, interconnected supply chains and optimizing vendor managed services

✅350+ specialized engineers with an average of 13+ years of experience - local in-country, culturally savvy with deep technical and industrial capabilities and OEM backgrounds

✅Working with some of the most exciting brands in the world and offering supply chain management services, including supplier selection, quality audits, production programs, project management, cost reductions, and sourcing.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Allen, TX
Year Founded
Unknown
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