We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives.
The Field Platforms Operations Lead role is a part of the Go-to-Market Capabilities (GTMC), Customer Facing Capabilities (CFC), CRM & Enablers team. The GTMC organization drives best-in-class capabilities and brings value and excellence in commercial operations. The GTMC organization is a key part of the modernization of Sanofi and allows all business operations efforts to be focused on Sanofi "Take the Lead" priorities across products, markets, and pipelines. It accomplishes these goals through realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making process.
This role serves as the technical authority for OneCRM US field platform operations, leading the strategic vision for CRM operations, data governance, and platform evolution. This leader designs and implements scalable operational solutions that support multi-brand, multi-market launch requirements, ensuring enterprise-wide CRM performance, data integrity, and continuous platform transformation.
This position will work closely with CRM & Enablers Team members in the US, US-based stakeholders, Hyderabad HUB resources, contracted system enhancement resources, Sr. Field Management, the Workday Team, select vendors (i.e. Hibbert), other GTMC pillars, Veeva, and Sanofi Digital to lead the end-to-end design, governance, and evolution of OneCRM US field platform operations. This leader serves as a strategic partner across the OneCRM US ecosystem, influencing platform direction, data governance standards, and operational frameworks that underpin enterprise-wide CRM performance.
The CRM & Enablers Team is a part of the GTMC organization in the US. The CRM & Enablers Team strives to support our business customer facing teams by delivering innovative CRM capabilities that are timely, reliable, accurate, and constantly improving. We focus on our customers — both brand teams and customer facing teams — to adapt our CRM platform and operational systems to meet their needs. Our efforts to streamline and maintain OneCRM US bring value and impact to the organization by reducing the manual workload on our customer facing teams, by providing accurate activity data back to reporting systems, and acting as the nexus of data flow to and from Sanofi data systems. This team operates as a strategic partner to the business, driving platform excellence and enabling field force effectiveness at enterprise scale
This candidate has a demonstrated track record of leading technical teams, influencing enterprise platform strategy, and designing scalable operational solutions across multiple business units and product launches. They bring deep expertise in CRM operations, data governance, and field platform management, combined with the ability to translate complex technical requirements into enterprise-wide operational frameworks. This leader has experience architecting CRM solutions, driving process transformation, and building organizational capability at scale. They are skilled at influencing senior stakeholders, navigating complex matrix environments, and shaping platform strategy across concurrent launch programs. Strong English communication skills and availability to engage with US stakeholders with significant operational hour overlap are essential.
Why choose us?
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
We apply our deep understanding of the immune system to invent medicines and vaccines that treat and protect millions of people around the world, with an innovative pipeline that could benefit millions more. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives; this inspires us to drive progress and deliver positive impact for our people and the communities we serve, by addressing the most urgent healthcare, environmental, and societal challenges of our time.
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