Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

This role is cross-functional with Field Operations, Supply Chain Operations, and more to support the mutual company goal of serving our customers. A passion for customer service, process improvement, and attention to detail could make you a great fit for our team. At Vivint, exceptional is expected and innovation is essential!

Essential Functions/Responsibilities:

• Manage diverse Field Manager inventory teams in the field, through regular communication and data analysis
• Maintain accurate team rosters in SAP through relationship management and regular and transparent communication with assigned managers
• Manage ticket queue for ad-hoc requests, while trying to proactively reduce ad-hoc requests
• Monitor exceptions and proactively resolve issues to prevent insufficient inventory, stockouts, incomplete work orders, and imbalance
• Manage highly seasonal inventory ramp-up and ramp-down by team and region
• Partner with Logistics to mitigate transportation-related issues, while trying to balance inventory and expedite costs
• Partner with Field Management working directly with the front line to the customers by communicating Supply Chain initiatives, providing direct support with all inventory issues, and driving feedback upwards through Supply Chain leadership
• Set appropriate stocking levels for individual teams and techs to minimize incomplete work orders and achieve service level targets, utilizing reporting on demand, supply, and reorder points

Key Qualifications:

• Experience in customer service, inventory planning, or inventory management is preferred
• Ability to think critically, independently, and create solutions
• Ability to work autonomously and proactively
• Proficient in Microsoft Excel

Required Experience:

• High School Diploma
• Pursuing Bachelor’s degree (Supply Chain, Business Analytics, or Logistics preferred) or equivalent experience preferred.

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.