Job Description

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Key Responsibilities

• Accurate and timely collection, extraction and processing of data using proprietary software.
• Installing and testing hardware (requires use of technical/installation equipment).
• Identify and troubleshoot recurring problems and work with team to make improvements
• Raise dependencies and risks when performing operations
• Support device inventory maintenance and setup and prepare devices for operations

Minimum requirements

• Ability to work both independently and within a team
• Ability to efficiently plan, document, and communicate status on projects.
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
• Ability to navigate ambiguity and make quick course corrections when necessary
• Aptitude for learning new technologies
• Strong organizational skills and superior attention to detail
• Strong analytical and problem-solving skills
• Ability to meet deadlines and schedules and be accountable
• Willingness and ability to travel within city limits as well as in the region
• Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)
• Clean driving record and a valid Driver’s License

Preferred Qualifications

• BA or BS degree or equivalent practical experience.
• Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies