Job Description

Great Place To Work Certified™

Best Workplaces™ in Retail & Hospitality 2025

Field Operations Trainer - Hybrid Remote

Reports to: Learning and Development Manager

Annual Salary: $80,000 to $90,000 based on experience

Location: Etobicoke, Ontario

COBS Bread is looking for a Field Operations Trainer to train new Franchisees, to support successors through the fee-based Franchisee training programs, to develop established franchisees and MSOs, and to deliver operations team development. This person must genuinely understand operations, franchising, and the day-to-day reality of running a bakery. They will have the ability to teach new and existing Franchisees with patience and urgency.

What you will be responsible for:

• Train roughly 20 new Franchisees annually through the fee-based Franchisee development program

• Support 10+ successors through the structured Franchisee development program
• Own ongoing capability development for established Franchisees
• Design and deliver structured MSO training for multi-site operators
• Design and deliver operations team development, building coaching and people management skills
• Support workshops and labs with field facilitation and operational expertise
• Collaborate with the Operational Learning & Engagement Lead on leadership content and cross-business facilitation.
• Develop content building skills over time, with the ability to design and hand off to designers or build independently.
• Facilitate learning across all franchise and field audiences.
• Other tasks and projects as assigned.

Requirements

What you bring to the table:

• Minimum 5+ years of experience in bakery, retail, or franchise operations
• At least 2+ years in training, coaching, or capability development capacity
• Bachelor's degree/Post-secondary education in Business, Hospitality, or a related field, or equivalent operational and training experience
• Strong experience in training, operations, or capability development within franchise, retail, or multi-site environment
• Thorough understanding of and experience in franchise operations and bakery-level operation required
• Demonstrated facilitation skills with diverse audiences
• Ability to learn quickly and translate learning into practical training
• Experience working with new business operators or Franchisees
• Comfortable in the field, in bakeries, and in face-to-face environments
• Valid driver's license and willingness to travel occasionally within the region

Benefits

What’s in it for you:

• Competitive salary and vacation plan
• Company-wide bonus plans
• A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account

• Paid sick and personal leave days
• Paid day for community service/volunteer time

• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged

• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team

• High level of autonomy and responsibility

Why This Role Exists

Our growth depends on the operational strength of every Franchisee in our network. New Franchisees, successors, and established operators all need development at different stages, and that development has to come from someone who has run a bakery themselves.

The Impact

• New Franchisees will launch with confidence, strong culture and business acumen, and a clear understanding of what it takes to run a successful COBS bakery.
• Successors will step into established bakeries with poise and continuity.
• Operations team will be equipped with the coaching capability and business depth to develop Franchisees independently and at scale.
• Across the network, a stronger operators making sharper decisions on sales, profitability, and the customer experience.

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 170 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Our Values:

• Bring Passion and Purpose – Being deeply connected to why we do what we do. Contribute to something meaningful to our team, customers, and community.
• Be Open and Honest – Being clear, respectful, and transparent even when its uncomfortable. Creating a safe space for others to speak up, ask questions, and share ideas constructively.
• Make it Better – Not settling for “good enough”: Always looking for ways to improve the way we work, the experience we offer, or how we grow as individuals and teams. Demonstrating a continuous learning mindset.
• Take Ownership – taking responsibility for outcomes, not just assigned tasks. Being clear on what we are accountable for, owning up to results (good or bad), and following through on commitments.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.