Kargo

Field Operations Technician

Kargo  •  Remote  •  1 day ago
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Job Description

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.

We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics.

Responsibilities

  • Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers.
  • Install Kargo towers and other hardware products at customer facilities.
  • Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance.
  • Coordinate tower and tool shipping from Kargo inventory to customer sites.
  • Work with Manufacturing to provide configs and specs determined from site visits to customers.
  • Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features.
  • Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences.
  • High expectation for travel, you must be comfortable with near 100% travel.

Experience

  • 3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar.
  • Expertise in mechanical, electrical, and optical troubleshooting. Preference for someone who has worked across all three systems.
  • High availability for short-notice domestic travel. This role will involve both planned and unplanned service visits. Service visits can extend outside of normal business hours.
  • Preference for someone who has serviced equipment in warehouse and/or factory environments before.
  • Strong communication and documentation skills. Must be able to provide direction to contractors and explanations to customers.
  • Experience using command line interface: powershell, Linux, etc.

Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Kargo

About Kargo

Kargo creates memorable experiences for advertisers that go beyond the first impression to captivate consumer attention. With its suite of exclusive omnichannel advertising solutions, Kargo helps leading brands drive meaningful customer connections across mobile, social, CTV and the open web. With a focus on performance, Kargo helps the world’s largest advertisers achieve incremental brand lift and higher returns on ad spend. For publishers, Kargo’s proprietary platform maximizes revenue per impression through unique creative and targeting solutions.

The key to our success is our people. We’ve built a community that values teamwork, is not afraid to take chances and relentlessly strives to disrupt the industry and stand out from the crowd. Diversity is fundamental to the Kargo culture as we celebrate and embrace our differences in our inclusive workplace. Founded in 2003, Kargo is headquartered in New York with offices across the globe.

Industry
Marketing & Advertising
Company Size
1,001-5,000 employees
Headquarters
New York, NY
Year Founded
Unknown
Website
kargo.com
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