Role Purpose::
• Handling the customers
• Ensure customer satisfaction
• Execution of projects and issue resolution
• Adhering to service SLA and resolutions on time
• Upscaling of existing customers
Responsibilities:
• Planning for installations and service
• Ensure quality work in installation and service
• Ensuring minimum bench time
• Use the bench time for other productive work which will improve the company revenue and image
• Proper coordination with the clients
• To be in regular touch with the existing customers and ensure they are kept excited throughout the year
- Ensure regular visit all the customers as may be required, even without complaints / service requirements
- Proactive actions to ensure trouble free operation of the platform, sending reports in identified cases, information to customers in case of down time etc.
- Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium high in the CSAT / NPS scores
- Identification of asset CBMs and Use Cases in existing customers to increase the revenue
- Identify additional opportunities for increase in nodes
- Identify competitors on the site and inform to the product team
• CBM, NZC, Sustainability etc. in existing customers to enhance the revenue
• Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure
Role Outline:
• Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions
• Regular meetings with the customers to ascertain smooth operation of the platform
• Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues
• Discussions with customers to understand their pain points so that solutions can be designed
• Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps
• Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments
• Support the sales team in developing additional business which help to generate additional revenue for the company
Skills and Experience:
• 5 - 7 years of experience
• Knowledge of data communication systems / processes and IoT gateways
• Basic Understanding of Energy Management / industrial processes / utility systems
• Knowledge of software platforms / BMS / Cloud architecture
• Knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc.
Ecolibrium is a sustainability tech company that empowers people to make better decisions based on proven data-driven ML algorithms through continuous monitoring, analysis and seamlessly integrated automated recommendation engines.
We accelerate organisations’ decarbonisation journey through real-time actionable insights on a single pane view, driving measurable actions to meet their Net-Zero goals while elevating productivity and reducing operational costs across their entire portfolio. It’s a finely tuned balance between people, planet and profit.
At Ecolibrium, we are dedicated to our partners-first approach. We walk hand-in-hand with our clients, ensuring a collaborative effort that drives sustainable, continuous improvement. We are more than just a technology provider; we are your dedicated partner in achieving common goals for a greener, more efficient organisation.
Ecolibrium is ISO 27001 certified and adheres to the ISMS framework of standards. We have won several awards over the last decade, including the prestigious WWF Climate Solver Award, the UNFCC award and the Ashden International Award.
