Role Overview The Field Operations Manager runs our Nairobi office end to end. They own local field operations, team recruitment, equipment security and data collection output across their area. It’s a hands-on leadership role, with as much time spent in the field with the team as on dashboards. Location One of three Nairobi-area hubs. Each Field Operations Manager covers one hub and the sites around it: Racecourse Road Athi River Roysambu Key Responsibilities Team Leadership & Recruitment: Recruit, onboard and directly supervise local Field Officers and equipment/logistics staff. Equipment & Asset Management: Oversee secure storage, daily tracking, charging and fault management for all equipment, including wearable recording devices and accessories. Field Logistics & Daily Dispatch: Manage daily dispatch, so every Field Officer goes out with fully charged equipment and every participant’s consent is recorded before collection starts. Site Access: Arrange and maintain access with employers and work sites where collection takes place. Output & Coverage Targets: Drive the team’s output to meet volume targets while keeping collection balanced across a range of work environments, such as manufacturing, retail and logistics. Participant Payments: Oversee same-day participant payments via M-Pesa, with accurate records and approval controls. Quality Assurance & Loss Prevention: Enforce operating procedures, monitor performance dashboards, keep equipment and data logs accurate, and keep equipment loss within agreed limits. Requirements Local Expertise: Strong working knowledge of Nairobi, including its industrial areas, markets and commercial districts. Fluent English and Swahili. Sheng is a plus. Operational Leadership: Proven track record leading teams in field operations, logistics, BPO, microfinance or multi-site management. Analytical Skills: Comfortable managing daily performance metrics and tracking equipment inventory through dashboards. Asset & Cash Controls: Experience handling mobile money disbursements and custody of company assets, with a clean track record. Willing to undergo a background check.
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