Job Description

Pay: Up to $100,000 per year, depending on experience

Full-time | In person

About Whizz

Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.

About the Role

We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.

This role requires regular store visits, strong people management, and ownership of store performance and operational standards.

Responsibilities:

• Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
• Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
• Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
• Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
• Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
• Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
• Support hiring and training, and ensure new processes are consistently adopted across locations.

Requirements

• Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
• Strong people management skills and a track record of maintaining standards and improving performance.
• Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
• Clear communication, strong customer service judgment, and consistent follow-through.
• Willingness to work on-site and travel regularly between locations.

Experience managing remote customer support teams is a plus.

Mechanical repair experience is not required.

Benefits

• 401(k)
• Health insurance
• Paid time off