Job Description

Job Location PA Position Type Full Time Education Level High School Job Shift Any

Why Join VERO Biotech?

Our Mission: At VERO Biotech, our mission is to improve the lives of patients by developing innovative technologies that support critical care and respiratory therapy through inhaled nitric oxide delivery in the acute care hospital setting or wherever nitric oxide treatment is needed.

We strive to exceed customer expectations in terms of safety, efficacy, and value by focusing on the science, development, and commercialization of our innovations.

As a Field Operations Technician, you’ll work in a dynamic environment where your operational insights and leadership will directly impact how we bring our innovations to the marketplace. You’ll have the opportunity to work cross-functionally, shape field service strategy, and drive measurable results—all while contributing to meaningful patient outcomes.

The Field Operations Technician plays a critical role in the strategic deployment, operational management, and financial performance of VERO Biotech’s nitric oxide delivery systems across clinical environments. This position combines advanced technical expertise with independent decision ‑making and serves as the primary operational liaison between respiratory specialists, distribution partners, and key customer accounts. In this role, you will exercise significant discretion in coordinating field operations, optimizing asset performance, and ensuring seamless integration of VERO Biotech technologies within complex clinical workflows. As a Field Operations Technician, you will directly influence service excellence, operational efficiency, financial outcomes, and the successful execution of VERO Biotech’s strategic objectives for high ‑value accounts.

Essential Duties and Responsibilities

• Oversee installation, calibration, troubleshooting, and servicing of nitric oxide delivery systems, applying expert technical judgment to ensure reliability and compliance
• Act as the primary operational liaison for clinical teams and key accounts, proactively assessing needs, resolving complex issues, and supporting system integrations
• Plan and execute software updates, system enhancements, and field ‑based quality activities in alignment with regulatory and internal standards
• Coordinate equipment deployments for evaluations, demonstrations, and onboarding, providing strategic operational guidance to sales and clinical partners
• Analyze device performance and utilization data to identify trends, recommend improvements, and support continuous improvement initiatives
• Maintain accurate documentation of service activities, compliance requirements, and customer interactions in accordance with GDP and regulatory expectations
• Manage field inventory, logistics, and forecasting to support contract performance and operational efficiency
• Exercise discretion in interpreting and applying FDA, ISO, and internal quality requirements in the field
• Collaborate cross ‑functionally to support strategic account planning and operational excellence

Qualifications

Qualifications

• High School Diploma or GED required, Associate degree preferred
• Certified Biomedical Equipment Technician (CBET) certification preferred
• Minimum of 3 years experience in field operations, service management, or technical operations within medical devices, biotechnology, or life sciences
• Must have access to and use of a reliable personal vehicle

Supervisory Responsibilities

N/A

Competencies

• Comfortable in a fast-paced environment handling multiple tasks and projects

• Able to organize and manage large amounts of files, tasks, schedules, and information

• Energetic and eager to tackle new projects and ideas

• Must be a team player

• Comfortable interacting with individuals at all levels of the organization and across multiple sites

• Demonstrated ability to exercise independent judgment, prioritize complex tasks, and manage operational demands across a multi ‑site territory

• Strong communication and interpersonal skills with the ability to influence and collaborate across internal and external stakeholders

• Proficiency with Microsoft Office Suite and comfortable working with digital tools, data, and reporting systems

Physical Demands and Work Environment

• Field-based role requiring travel across the assigned region, including occasional overnight and out ‑of ‑region travel
• Ability to meet facility credentialing requirements, work in clinical or manufacturing environments, stand or walk for extended periods, and lift/move moderate loads (25–50 pounds)
• Weekend work may be required based on operational needs