Job Description

The Field Office Technician, Junior provides on-site technical support across distributed client locations within a federal IT environment. This role helps sustain the operational health, security posture, and usability of end-user devices, local technology assets, and collaboration capabilities that support day-to-day mission execution.

The position performs field-based troubleshooting, device wellness checks, and hands-on user support for desktop, peripheral, and basic connectivity issues. The role also serves as an important interface between end users and centralized support teams, ensuring incidents are documented accurately, escalated appropriately, and resolved in alignment with enterprise service standards.

Key Responsibilities

• Provide on-site technical support for desktops, laptops, printers, peripherals, and related endpoint technologies across dispersed client locations.
• Perform routine device wellness checks to validate system readiness, configuration compliance, patch status, and overall endpoint performance.
• Troubleshoot hardware, software, printing, and basic network connectivity issues using approved support procedures, remote tools, and ticketing workflows.
• Test, verify, and support conference room and collaboration technologies to improve operational readiness and minimize user disruption.
• Install, image, configure, and maintain end-user equipment in accordance with enterprise build standards and operational procedures.
• Document incidents, service actions, root causes, and resolution steps accurately within the designated IT service management process.
• Coordinate with centralized support, infrastructure, and engineering teams to escalate unresolved issues and provide complete technical details for follow-through.
• Support IT asset handling and disposal activities in accordance with organizational procedures, security controls, and compliance expectations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• 0–3 years of experience in field support, desktop support, help desk, or a related IT support function.
• Working knowledge of hardware, software, and network troubleshooting, including setup and maintenance of end-user IT equipment.
• Experience using remote support tools and ticketing systems in a structured service delivery environment.
• Ability to manage multiple technical support tasks while providing responsive, professional service to end users.
• Active SECRET clearance, or ability to satisfy the position’s security requirement.
• U.S. citizenship is required.
• Willingness and ability to travel locally as needed to support field office operations.

Preferred Qualifications

• CompTIA A+ certification.
• Microsoft Certified: Modern Desktop Administrator, or a comparable endpoint support certification.
• Experience supporting conference room technology, distributed field locations, or highly regulated enterprise environments.
• Familiarity with enterprise IT service management practices and secure IT equipment handling procedures.

Qualifications

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.