Job Description

Description: ASM Research is seeking a Field Office Technician, Journeyman to provide on-site IT hardware/software support at our Walla Walla, Washington field office. This role installs, troubleshoots, and repairs end-user computing equipment, supports deployments, and delivers responsive customer service to field office staff, with occasional travel to support other sites.

Duties:

• Installs and performs moderately complex repairs on personal computer hardware and software, for which only general guidance exists, customizing solutions based on knowledge, experience, and research.
• Provides support to end users on a variety of moderately complex technical issues; responds to phone, email, and in-person requests for technical support.
• Applies diagnostic techniques to identify problems, investigate causes, and recommend/implement solutions with minimal direct supervision.
• Sets up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
• Refers major hardware/software problems or defective products to vendors, technicians, or the next support tier.
• Collaborates with team members to resolve IT issues and implement process improvements.
• Assists in developing training materials/procedures or trains users in proper use of hardware/software.
• Travels (~10%) to support offsite field office locations as needed.

Required Qualifications:

• Associate's degree or technical/trade school training preferred, or equivalent relevant experience.
• 3-5 years of technical support experience.
• Strong written, verbal, and listening communication skills; able to translate technical issues for non-technical end users.
• Working knowledge of personal computers, peripherals, and assigned hardware/software products.
• U.S. Citizenship required.

Preferred Qualifications:

• Prior field/on-site support experience across multiple office locations.
• Customer-service orientation with ability to work independently with minimal supervision.
• Security +

Qualifications

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Compensation Range

$24.00 - $35.44