GBH

Field Network Support Technician

GBH  •  Santo Domingo, DO (Onsite)  •  1 day ago
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Job Description


At GBH, we don’t just do tech—we live it, breathe it, and build it with purpose.

We’re the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.

We’re Geared for Impact. Built for Belonging. And always ready for what’s next.

Role Overview

The
Field Network Support Technician
role is responsible for meeting our customers’ expectations by providing expert, ethical, and reliable technical assistance. This position can work independently to resolve technical support and network-related cases, as well as tasks assigned within projects.


You
will be responsible to:


  • Resolve assigned issues (tickets).

  • Review assigned cases and performed daily follow-ups.

  • Be proactive with assigned cases and operational improvements.

  • Clearly document cases from assignment through closure.

  • Keep stakeholders informed about assigned cases.

  • Support other team members with their cases.

  • Continuously train on topics related to the role or as required and contribute knowledge to the team.

Physical & Manual Responsibilities

  • Infrastructure
    : Comfortable using ladders to install or replace Access Points (APs) and other network hardware.

  • Cabling
    : Hands-on work including pulling cables through conduits and professional RJ45 (Cat6) crimping.

  • Peripherals
    : Physical setup and network configuration of printers and other local hardware.


Meet the team you will work with:


We’re a team that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.


On this team you´ll work with a group of talented professionals such as
Lisanny Blandino.



Requirements


  • Current student in Networking / IT (ideally ITLA) who has completed at least one term/quarter.

  • Network Technician or Technologist (preferred).

  • CCNA is preferred.

  • 2 years of experience providing some form of technical support.

  • Experience working with networks.

  • Experience working with printers, antivirus solutions, servers, etc.

  • Collaboration & VoIP: Proficiency with VoIP platforms (e.g., Grandstream, Isabel) and modern collaboration tools such as Jira and Microsoft Teams.

  • Advanced knowledge of Windows Operating Systems.

  • Intermediate networking knowledge.

  • Proficiency with MS Office tools (Word, Excel, PowerPoint, Outlook).


Benefits


Why Join GBH?

  • Our Culture:
    A
    friendly, fast-paced, and inclusive environment.
    We rely on an open and empathetic culture that constantly promotes the growth of our team.

  • Learning & Development:
    We do our best to set the best baselines to accelerate your career.

  • Benefits & Rewards:
    We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.


What Happens once you apply?


Once you have completed your
application, we will review your profile and you will hear from us in a period
of 5 to 10 days maximum.


Equal Opportunity:
The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.

Know anyone perfect for this role? Refer a friend
here
.

Terms of recruitment

  • Indefinite employment contract

  • Rotational work schedule

  • Working days from Monday to Saturday (44 hours a week), occasional Sundays as part of the rotation

  • Complementary health insurance

  • Mobility: This is an on-site role at a client location
GBH

About GBH

We take pride in being the trusted partner for individuals and organizations crafting exceptional digital experiences. Whether you're a Founder, CxO, or simply seeking to elevate your digital presence, we empower you throughout the entire journey. From crafting a minimum viable product (MVP) to structuring high-performing operations, we consistently deliver exceptional results.  

UX Design, Software Development, QA, DevOps, and IT Managed Services – our comprehensive suite empowers us to tackle any challenge, seamlessly integrating the right technologies for maximum impact. We're not swayed by technology fads; your vision is our north star. 

Since 2005, our extensive experience ensures we navigate the complexities of digital projects with expertise and efficiency. We don't shy away from ambitious ideas – we embrace them. Successfully delivering hundreds of projects, we understand technology as a tool, not a goal. We wield it with precision to achieve your unique business objectives, not just chase the latest trends.  

People are at the core of everything we do. We foster a collaborative culture, valuing diverse perspectives and fostering a relentless pursuit of client satisfaction.  

Turn your vision into reality. Let's build something remarkable!  

Industry
IT & Software
Company Size
51-200 employees
Headquarters
New York
Year Founded
2005
Website
gbh.tech
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