Job Description

JOB SUMMARY

NORC is currently seeking Field Managers nation-wide to lead regional data collection efforts and ensure project quality. The role combines staff supervision, field planning, training, and production management.

This position is responsible for managing a team of Field Interviewers on an assigned project, and responsible for tasks related to the planning and execution of data collection. Accountable for the quality of data collected within the assigned region. Field Managers provide direction and support to our Field Data Collectors and are often involved in the hiring, training process, project planning, and goal setting. They are additionally responsible for managing production and cost targets while assuring data quality.

This is a Full Time Field Manager position that reports to a Regional Manager (RM).

Location: This is a fully remote position that may be performed from any location within the United States.

DEPARTMENT: Field Operations

Field Operations is primarily responsible for collecting data in support of NORC studies, in a timely and efficient manner, while meeting the highest standards for quality and integrity. Field collaborates across research areas, support departments to coordinate project plans, and ensure appropriate resources are applied to achieve data collection success.

RESPONSIBILITIES

• Supervise Field Interviewers and their data collection activities (usually 6-18 depending on project requirements.)
• Manage all project field data collection tasks within a geographical area.
• Provide guidance when problems arise; interpret and clarify data collection procedures.
• Develop strategies during all project phases to include overall fielding plans, travel, cost and Production and project shutdown. Assign and re-assign (or re-distribute) cases to interviewing staff.
• Motivate field interviewers and make data driven decisions using a variety of reports.
• Give work related performance and quality feedback to interviewing staff.
• Conduct Field Interviewer training including telephone training, in-person training, refresher training during project, and other training deemed necessary by project.
• Assist with interviewer recruiting tasks, writing, and reviewing project materials, mentoring the interviewing staff, and other relevant tasks as directed by the Regional Manager.
• Occasionally serve as an interviewer, with responsibilities including but not limited to gaining cooperation from groups of respondents, listing segments, conducting interviews, and other additional tasks required by a project.

REQUIRED SKILLS

• Must be at least 18 year of age.
• High School Diploma or GED. Bachelor’s degree preferred.
• Prior NORC Field Manager experience preferred.
• Must have experience managing and mentoring staff.
• Strong interpersonal and communication skills both in person and on the telephone, and experience in team building and development.
• Ability to work a flexible, full time schedule, including evenings and weekends.
• Must be comfortable contacting people in-person at their home, often without notice.
• Able to lift and carry up to 10 lbs. up and downstairs as needed.
• Valid driver’s license, automobile insurance, and access to reliable transportation.
• Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

SALARY AND BENEFITS:

The pay range for this position is $26.92 - $40.38, depending on experience and geographic area.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate’s placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs.

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT:

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

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