Job Description

Te kōwhiringa | The opportunity

We have an opportunity for a Field Manager to lead a team of Field Technicians in Palmerston North. Reporting to the Regional Operations Manager, you will create a motivated and productive team that consistently delivers quality service and meets customer commitments.

You will set clear expectations, coach and develop your people, and ensure build, provisioning and maintenance activities are completed effectively, economically and to the required workmanship standards. You will also oversee operational processes, customer service, budget performance, inventory use and Zero Harm outcomes.

In this role, you will:

• Lead, support and develop Field Technicians to achieve individual and team productivity targets.
• Manage performance, training and development, recruitment and employment-related matters in line with Downer processes.
• Drive delivery against customer commitments, KPIs and service level targets.
• Manage operational processes, timesheets, team budgets, forecasts, spares, inventory and materials.
• Build collaborative relationships with customers, suppliers, subcontractors, operational leaders and other Field Managers.
• Lead Zero Harm, quality, environmental and risk management practices across field operations.
• Identify improvement opportunities that strengthen quality, efficiency and productivity.

Ngā pūkenga matua | Important Skills

• You are a practical, people-focused leader who sets clear expectations, builds trust and keeps customers, safety and performance front of mind. You will bring:
• Demonstrable experience, or clear potential, to lead a technical field team in a service-based industry.
• Strong planning, organising and resource management capability.
• Clear written and verbal communication skills, with the ability to provide guidance and direction.
• A customer-focused, proactive approach and a drive to deliver results.
• Commercial awareness, integrity and sound business ethics.
• Experience coaching and developing people.
• An understanding of employment agreement interpretation.
• Computer literacy.
• A Level 4 NZQA qualification and a Supervisory Certificate or higher are preferred. Formal training in health and safety management is also required.

Ngā Painga o te Mahi ki Downer | Benefits of working with Downer

• Competitive remuneration with a significant ASX-listed company
• Structured career paths with the opportunity to work in different areas of the Utilities business, supported by a robust Commercial Operating Model
• A suite of health and wellness benefits and initiatives, including EAP Beyond Blue
• Retail discounts with major retailers, Dell, Good Guys, Samsung, Specsavers & ANZ
• We are a Tier 1 ASX listed company with in-house capabilities that far exceed traditional contractor environments

Ko wai mātou | Our Organisation

Downer's Energy & Utilities business unit is an integrated trans-Tasman team providing essential services that connect communities to critical infrastructure. We design, build, operate and maintain today's important water, electricity, telecommunications, industrial and power generation assets and networks.

Our people are at the heart of everything we do. Downer is an inclusive employer committed to creating a workplace where everyone feels respected, supported and empowered to succeed. We welcome applications from people of all backgrounds, experiences and cultures.

Me pēhea ki te tono | How to apply

If you're ready to lead a technical field team, develop people and help deliver reliable telecommunications services for customers and communities, we'd love to hear from you.

Help us create resilient communities and deliver infrastructure that matters.

Please click Apply and follow the prompts to submit your CV.

We are committed to a safe working environment for everyone. Successful applicants will be required to complete pre-employment screening, including a medical, drug and alcohol test and Ministry of Justice check.