Job Description

Field Manager

Location: London & South East

What's in it for you?

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job, you're starting a career with real support behind it.

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development and progression, including professional qualifications
• 24/7 virtual GP and mental health support
• Cycle to Work scheme
• Discount club including supermarkets, phone bills, gyms and more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities

About the role

Working in conjunction with the operational team, the Field Manager is responsible for the day-to-day management of engineers, technicians, vehicles, plant and equipment, ensuring the safe and efficient delivery of operational activities and excellent customer service. You will play a key role in supporting operational performance by carrying out site audits, monitoring safety, quality and productivity standards, and ensuring work is completed within agreed timescales.

As a Field Manager, you will:

Operational Leadership and Service Delivery

• Manage the day-to-day activities of engineers and technicians across the operational area.
• Take responsibility for the effective management of vehicles, plant, equipment and site resources.
• Ensure works are delivered safely, efficiently and within agreed timescales.
• Act as the key liaison between office-based teams and field-based operational staff.
• Work closely with the management team to ensure work is appropriately pre-planned and pre-sited where required.
• Monitor workforce productivity and operational performance.
• Identify operational risks and resolve issues before they escalate.
• Provide proactive daily updates and operational reports to the management team.
• Support recruitment activities, including interviewing and onboarding new field-based employees.
• Promote continuous improvement across operational activities and service delivery.

Safety, Compliance and Quality

• Monitor engineer and technician performance against Health, Safety, Environmental and Quality standards.
• Ensure Company policies, procedures and improvement plans are effectively implemented and followed.
• Promote a positive safety culture and ensure safe working practices are maintained at all times.
• Ensure all incidents, near misses and safety concerns are reported and investigated.
• Conduct site inspections and audits to verify compliance and identify improvement opportunities.
• Monitor safety performance and support corrective actions where necessary.
• Operate in line with Company policies, procedures and strategic objectives.
• Support the delivery of high-quality services that meet contractual and customer expectations.

Customer and Stakeholder Management

• Build and maintain strong relationships with clients, operational teams, suppliers and stakeholders.
• Act as a key point of contact between clients and operational teams.
• Attend client sites and support client audits where required.
• Ensure excellent customer service is delivered across all operational activities.
• Communicate effectively with internal and external stakeholders to ensure successful delivery of works.
• Resolve issues quickly and professionally, ensuring customer satisfaction is maintained.
• Foster collaborative relationships with both existing and prospective clients.

About you

Qualifications and Experience

• Previous experience within the Utilities and/or Drainage Industry.
• Experience working within hard facilities management environments is desirable.
• SSSTS qualification.
• IOSH Managing Safely qualification.
• NRSWA (Street Works) qualification desirable.
• MET certification preferred.
• Full UK Driving Licence.

Knowledge and Skills

• Proven experience in a supervisory or field management role within the Utilities sector, preferably Drainage.
• Strong understanding of Health, Safety, Environmental and Quality requirements.
• Experience working within a customer-focused environment.
• Knowledge of wastewater and drainage network operations.
• Strong people management and team leadership skills.
• Experience conducting return-to-work interviews, investigations and performance management activities.
• IT literate with good working knowledge of Microsoft Office applications.
• Ability to support and encourage employee development and continuous learning.
• Experience building collaborative relationships with clients, suppliers and colleagues.
• Excellent communication skills with the ability to engage at all levels of an organisation.
• Strong organisational and time management skills with the ability to deliver against deadlines.
• Professional, positive and customer-focused approach.
• Self-motivated, organised and able to work using your own initiative.
• Flexible and adaptable approach to changing priorities.
• Strong team player with a collaborative working style.

Equal Opportunities

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. Please review our Privacy Policy before applying to understand how we process your data in line with GDPR.

Next Steps

If you are interested in this opportunity, please apply or contact the Careers Team for more information.