Job Description

The Field Manager plays a critical leadership role at Axium Inspections, serving as the connector between our inspectors, team leaders, and the broader Services Leadership Team. This role is responsible for driving inspector performance, upholding Axium’s brand and quality standards, and building a strong, engaged field team across the Colorado market.

As a hands-on leader, the Field Manager supports inspectors through coaching, on-site evaluations, report reviews, and consistent one-on-one communication. You’ll identify performance gaps, set clear expectations, and help inspectors grow their skills and confidence, with a strong focus on quality, professionalism, and customer experience. Success in this role means developing inspectors who consistently deliver high-quality reports, represent the Axium brand with pride, and contribute to a healthy, accountable team culture.

This role also partners closely with leadership to support hiring, onboarding, training, and ongoing development efforts. The Field Manager plays an active role in improving systems, tools, and processes by providing field-level feedback and contributing to continuous improvement initiatives. In addition, you’ll collaborate with other Field Managers and the Services Leadership Team to align on goals, share best practices, and support the continued growth of Axium Inspections.

If you enjoy developing people, leading from the field, and balancing performance metrics with strong relationships, this is an opportunity to make a meaningful impact on both team success and the customer experience.

Key Responsibilities

• Manage the performance of home inspectors and team leads, using targeted KPIs to drive results.
• Maintain Axium brand standards across all team members.
• Support the company's overall success by improving inspector performance.
• Identify performance gaps, set clear expectations, and coach inspectors to reach a report review score of 85% or higher.
• Handle quality control through report reviews, site visits, and weekly check-ins.
• Respond to client issues, including field visits and damage concerns, and ensure each case is resolved.
• Monitor inspector engagement, professionalism, and team health to support a strong Axium culture.
• Submit software-related change requests and your team's feedback.
• Lead weekly team meetings.
• Hold weekly 1:1 sessions with Team Leaders to coach and develop them.
• Manage hiring needs, including interviewing, onboarding, and terminations when necessary.
• Review and refine the training timeline, training plan, and trainer performance.
• Support the Services Division and collaborate with other Field Managers in the SW region as part of the Services Leadership Team.

Skills and Abilities

• Communicate and support new product, system, and process improvements as a team leader.
• Motivate and encourage team members.
• Complete 7 report reviews per week.
• Conduct 3 on-site evaluations per week.
• Hold 10 weekly check-ins with team members.
• Assist with reporting software updates and maintain company templates.
• Set departmental goals with the team on a weekly, monthly, quarterly, and annual basis.
• Coach employees, take support calls, and participate in chat discussions as needed.

Leadership Role

• Communicate expectations clearly and guide the team to meet company goals.
• Report team and Field Manager accountability metrics to the Vice President of Services.
• Take an active role in weekly Service Department leadership meetings to review company, department, and team goals.
• Attend weekly 1:1 meetings with the VP of Services to discuss goals and progress.
• Hold weekly 1:1 meetings with Team Leaders to align on department and team targets.
• Lead weekly team meetings focused on accountability, action items, and goal progress.
• Complete weekly check-ins with team members (10 per week by phone or in person).
• Review and grade 7 reports per week for each team member.
• Participate in monthly and quarterly QA review analysis.
• Conduct 3 inspector site evaluations per week.
• Contribute to developing training manuals and integrating new tools, equipment, and software.
• Lead department improvement projects.
• Manage field-level client concerns and ensure complaint-handling procedures are followed.
• Participate in Services Leadership Development meetings.
• Engage in Axium/Launchpad leadership development activities.

Minimum Requirements

• High School Diploma or GED
• Valid driver’s license and have reliable transportation within an 80-mile radius of your location.

Preferred Qualifications

• Experience in real estate, leadership, home inspection or related field experience
• Bachelor’s degree