Job Description

Field Maintenance Coordinator

Department: Machine Division (MAC)

Employment Type: Full Time

Location: San Antonio

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, and demonstrates the alignment with our Vision, Values, and Mission
• Acts as the primary contact for internal and external customers as it pertains to field maintenance work orders and ensures we provide legendary customer service
• Collaborates to fulfill quotes for internal and external customers and review work orders/invoices for clients
• Acts as a liaison between sales, parts, service department, and operations support
• Assists in reporting field maintenance safety violations, environmental damages, and prompts compliance with company operating policies
• Opens, reviews, and supports to close work orders in a timely and accurate manner
• Effective use of departmental systems to accurately schedule preventive maintenance; includes ordering parts and logistics
• Requires regular and punctual employee attendance
• Works with a safety mindset and adheres to all applicable company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of heavy equipment/power systems operations and maintenance
• Excellent oral and written communication skills
• Exceptional organizational, time management, and multi-tasking skills
• Demonstrate reliable phone and people skills
• Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel, Word, and PowerPoint and other programs used by the department
• Ability to utilize DBS, CAT systems, Salesforce, Power Bi, and any upcoming software implementation
• Basic knowledge of DOT regulations and vehicle fleet management
• Ability to interact with courtesy and maintain a professional approach
• Critical thinking skills to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems

Requirements

• High school diploma or equivalent required
• Up to one year of work-related skill, knowledge, or experience is preferred

• None

• Up to 5% travel may be expected
• Occasional field visits

• To perform this job successfully, an individual must be able to perform each job duty and responsibility at a high level; Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
• This position involves being in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role regularly communicates with team members and other departments, must be able to exchange accurate information in these situations
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• This role routinely uses standard office equipment such as computers, phones, monitors, and photocopiers
• Occasionally moves materials or equipment weighing up to 10 lbs.

• This job is generally performed in a professional office environment, in environmentally controlled conditions
• Frequently works at fast pace with unscheduled interruptions