Job Description

Field Level Maintenance Technician - Data Center Support

Location: Los Angeles, CA

Salary: $26-$38/hr., depending on experience

Company Information:

In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrated & staff the cutting-edge networks. SRI is proud to only work with the largest service providers in the country who gives us endless opportunities for business and personal growth!

Benefits

SRI offers W-2 employment with access to a comprehensive benefit packages that include Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA, and more.

Salary

Hourly: $26- $38/hr., Depending on experience

of Role

SRI Telecom is seeking a dependable and experienced Field Level Maintenance Technician (FLMT) to support critical infrastructure within data center, headend, and ISP environments. This role focuses on field-based maintenance, remote hands support, troubleshooting, and light installation work within mission-critical facilities, including hyperscale and enterprise data centers.

This opportunity is well suited for an experienced technician supporting high-priority clients and contributing to a growing national deployment and maintenance team. Most work will be scheduled in advance, with occasional next-business-day or urgent requests requiring a 4-hour SLA response.

Key Responsibilities

• Perform on-site field level maintenance and remote hands support in data center and headend environments
• Support hardware troubleshooting, equipment resets, swaps, and basic installations
• Install, dress, label, and test copper and fiber optic cabling
• Assist with rack-and-stack, equipment mounting, and cable management as needed
• Use fiber and copper test equipment (OTDR, optical power meter, etc.) to validate connectivity
• Conduct site surveys, inventory audits, and pre/post work documentation including photos
• Follow customer site protocols, SLAs, and safety standards at all times
• Work from tickets, MOPs, and client-provided documentation
• Communicate clearly with customers, NOCs, and internal teams during service activities
• Maintain clean work areas and accurate job documentation

Skills & Qualifications

• 2+ years of experience in data center, ISP, remote hands, or smart hands support roles
• Hands-on experience with copper and fiber cabling, equipment installation, labeling, and troubleshooting
• Familiarity with fiber and copper testing tools (OTDR, optical power meter, toner, etc.)
• Working knowledge of remote access tools such as Cisco VPN, PuTTY, or similar
• Understanding of data center standards, SLAs, and customer-facing support expectations
• Strong communication, organization, and customer service skills
• Ability to work independently and respond to scheduled and urgent service requests
• Comfortable working in live network environments per site guidelines
• Ability to lift up to 80 lbs and work on ladders or in confined spaces

Work Schedule

Monday through Friday

Location: 90017

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