Job Description

Core Responsibilities

• Installation and Setup: install new equipment and systems, ensuring proper configuration and functionality. This includes setting up telecommunications systems, , or industrial equipment depending on the industry, and calibrating or testing equipment before deployment to ensure optimal performance

• Maintenance and Preventative Care: perform routine inspections, preventative maintenance, and service checks to keep equipment operational and minimize downtime. This includes cleaning, , and adjusting equipment, as well as replacing worn malfunctioning or bad parts

• Troubleshooting and Repairs: diagnosing technical issues, identify malfunctions, and implementing solutions to restore equipment functionality. This may involve mechanical, electrical, or software troubleshooting, and sometimes requires knowledge of specialized systems

• Customer Support and Communication: Acting as the primary on-site contact, provide technical guidance, answer questions, and train customers in proper equipment use. They ensure customer satisfaction by explaining repairs, maintenance procedures, and best operational practices

• Documentation and Reporting: Accurate record-keeping is essential. maintain logs of service activities, equipment performance, parts used, and customer interactions. also report technical issues and progress to supervisors or engineering teams

• Safety and Compliance: They follow company policies, OSHA regulations, and industry safety standards to prevent accidents, injuries, and property damage. This includes performing hazard assessments, using personal protective equipment, and maintaining a clean work environment

• Travel and Field Work: frequently travel to customer sites, often working in various weather conditions and physically demanding environments. Position may lift and carry heavy equipment and adapt to different work settings

Additional Responsibilities

• Managing work orders digitally or on paper to ensure timely completion of tasks

• Staying updated on new technologies, industry standards, and company training programs

• Supporting revenue generation by quoting services or parts directly in the field when applicable

Skills and Qualifications

• Position requires a technical background, hands-on experience, and strong problem-solving skills.

• Key competencies include mechanical and electrical knowledge, troubleshooting, customer service, communication, and adherence to safety protocols.

• Certifications or technical training relevant to the specific equipment or industry are often preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Position requires the ability to lift up to 50 lbs; climb ladders and work at heights up to 20+ feet; stand, kneel, and crawl for extended periods. Must be able to work in varying environmental conditions (indoor/outdoor, hot/cold). Maintain clean work area and clean up when completed. Must be able to use cable management for proficient system installations and future troubleshooting