Job Description

The Field Intervention Manager owns the field-facing side of the Dealer Performance function. This role is the integration point between the analytical work produced by the Dealer Performance Analytics team and the field execution carried out by area sales managers across all Business Centers. The Senior Field Intervention Lead is accountable for ensuring that dealer-specific intervention plans are clear, sequenced, and executed consistently — and that area sales managers have the coaching, tools, and accountability structure to deliver them. This is a senior commercial leadership role that requires deep field credibility, strong BC VP relationships, and the ability to translate analytical insight into practical action at the dealer level.

KEY RESPONSIBILITIES

Field Execution Leadership

• Own the end-to-end intervention execution model across all six BCs — from receipt of analytical outputs to confirmed dealer-level action plan and progress tracking

• Establish and maintain the cadence of dealer intervention reviews, performance check-ins, and ASM coaching sessions across all BCs

• Work directly with BC VPs to align on priority dealers, intervention approaches, and escalation protocols for persistent underperformers

• Ensure consistent application of intervention frameworks and playbooks across all BCs — preventing different interpretations of the same analytical output

ASM Enablement & Accountability

• Build ASM capability to diagnose dealer performance gaps and execute structured intervention plans — developing field skill, not creating permanent central dependency

• Coach Field Coaches in their BC-level execution, ensuring each coach is translating analytical outputs into relevant, actionable dealer conversations

• Partner with the ASM enablement workstream on role review, training, and performance management changes

Integration with Analytics

• Serve as the primary interface between the Dealer Performance Analytics team and field execution — translating diagnostic outputs into BC and dealer-specific intervention priorities

• Provide field feedback to the analytics team on what is working, what is not landing with ASMs, and where playbooks need refinement

• Ensure intervention sequencing reflects both the analytical priority and the practical realities of field execution timing

Performance Reporting & Escalation

• Maintain visibility on intervention progress across all active dealer cases — reporting status to the Dealer Performance Lead and flagging escalations

• Track ASM engagement metrics and intervention compliance rates across BCs

• Feed field-level learnings back into the broader VCP governance structure and SLT reporting cadence

Qualifications

• Basic Qualifications:

• Bachelor's Degree is required
• 8+ years in automotive field sales, BC leadership, or dealer operations — with direct experience managing ASM teams and dealer relationships

• Deep understanding of what drives dealer performance at the rooftop level and what interventions actually change dealer behavior

• Strong BC VP and field leadership relationships — credibility to lead conversations about performance accountability without creating friction

• Demonstrated ability to translate data and analytical outputs into practical field action

• Strong coaching instincts — builds capability in others rather than doing the work for them

• Comfortable operating in a fast-moving, ambiguous environment with high organizational visibility