Job Description

Our Brownsville office has immediate openings for a Field Inspector/Call Center Representative, a dual-role position supporting delinquent tax collections and field property assessments. This role combines field inspections to verify the condition of properties associated with delinquent taxpayer accounts with office-based call center responsibilities. Candidates must be adaptable, detail-oriented, and able to work in both in-field environments and structured office settings.

Essential Duties-Field Inspector:

• Plan and organize inspection routes for timely and efficient field visits.
• Travel to assigned inspection sites across multiple municipalities in Cameron County.
• Inspect properties and surrounding areas to verify condition, occupancy status, and visible characteristics.
• Take clear, date-stamped photographs documenting property conditions.
• Note details such as structures, vehicles, and other relevant observations.
• Compile findings into organized reports and submit via online platforms within required timeframes.
• Maintain confidentiality of all client and case-related information.
• Communicate inspection results and follow-up needs to office staff.
• Represent the Firm with professionalism and courtesy during all field interactions.
• Perform other related duties as assigned.

Essential Duties-Call Center Representative:

• Receive inbound calls and make outbound calls to taxpayers to collect delinquent property taxes.
• Use headset and computer terminal to navigate multiple systems, input data, and retrieve account information.
• Work in a structured environment with a diverse workforce.
• Meet daily, weekly and monthly production objectives.
• Adapt to a dynamic, quickly changing telecommunications environment.
• Maintain accountability for call quality, attendance, and adherence to schedule.

Preferred Experience & Requirements:

Previous office experience required; 1–2 years of call center experience preferred.

• High School diploma or equivalent required. • Must be bilingual.
• Proficient typing skills required.
• Ability to work independently and make cost-effective decisions.
• Strong creative problem-solving skills for a fast-paced environment.
• Ability to handle difficult situations with diplomacy and tact.
• Comfort working in unpredictable, high call volume environments.
• Demonstrated tolerance for stress and ability to stay composed.

About the Firm

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. We represent more than 2‚000 governmental entities in Texas - school districts‚ cities‚ counties‚ hospital districts‚ appraisal districts and special districts. We have grown steadily every year. We currently have 15 offices across Texas and multiple satellite locations in Texas, Florida and Oklahoma‚ with over 60 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values.