Job Description

JOB SUMMARY Purpose of the role Accountable for the execution and delivery of HR support to assigned clients to ensure HR service delivery excellence. As field support, you provide strategic and hands-on support for the HR function in all areas of the Human resource department. Key responsibilities Organizational wide Assist with the development and implementation of the HR strategic plan Assist with all internal and external HR related matters Participate in developing organizational guidelines and procedures Administer various human resources plans and procedures for all company personal within prescribed interpretive guidelines. Ensure line managers understand line-managers guidelines by running regular HR briefing with all line-managers. Performance Management & Training: Participate in developing departmental goals, objectives, processes and systems Assist in evaluation of reports, decisions and results of department in relation to established goals Recommend new approaches, policies and procedures to effect continual improvements in efficiency department and services performed. Coordinate employee development plan and performance management Facilitate schedule performance review process, providing guidance, tools and training for managers and employees Support to identify training needs of employees Arrange training and monitor, record and evaluate training Recruitment, selection and onboarding Organise and coordinate recruiting process (create ads, manage online posting, schedule interviews, administer assessments, assess potential candidates for fit within position (skills educate, competency, culture alignment), extend offers, prepare new hire paperwork. Conduct reference check and issuing employment contract Organise and implement the onboarding process for new hires (conduct orientation, present and explain benefit offering and provide employees with a welcoming and 1 inclusive experience). Employee engagement & retention Recommend strategies to motivate employees Work with management on engagement and retention strategies Conduct employee surveys and review exit data to advice on engagement and retention improvements HRMIS management Manage the organisation’s employee database and prepare reports Perform orientations and update record of new staff Assist with ongoing maintenance of personnel files and records retention policies and procedures Pay, Benefits, loans and allowanc e Assist with budget monitoring and payroll Provide payroll information within specified timetables Oversee and ensure allowances are disbursed on time Ensure loans, IOUs are monitored and paid Monitor and update asset allocation record Employee relations and health and safety Provide employee relations support for employees and managers, including resolving issues and investigating complaints brought forward by employee. Assists with employee relations issue such as employee complaints and exit interviewing Oversee, monitor and record accidents Ensure the health and safety policies is adhered to by making sure all staff are aware of safety procedures Ensure fire safety procedures are adhered to by all employees HR operations Maintain current working knowledge of compliance and regulatory concerns, industry trends and best HR practices Develop and deliver various HR training (open enrollment, performance evaluation, HR best practices etc) Produce and submit reports on general HR activity on monthly, quarterly and annual basis Participate in continuous HR improvement initiatives and metrics Participate in staff meetings, other meetings and seminars as requested and/or assigned Maintain confidential and accurate HR files Create HR SOP and internal control SOP’s Keep up-to-update with the latest HR trends and best practice Handle other HR duties, as needed OML Field HR duties Provide full spectrum of HR consultative support to the OML’s HR service client 2 Responsible for recommending policies and programs in areas human resources such as benefits, compensation, employee relations, recruiting and information system Responsible for conducts in-depth service assessment to develop and prioritise strategies for clients Responsible for partnering with sales and operations to ensure client satisfaction and retention of client Manage client activities including on-site visits to create and develop strong business relationships, retain clients, ensure quality service and enhance revenues. Resolves client issues by acting as a liaison between head office, shared service team regarding benefits, payroll, human resources and safety issues To carry out any other appropriate duties requested Requirements Qualifications & Experience Bachelor’s degree in Human Resources, Business Administration, or related field 3–5 years’ experience in HR generalist roles, with at least 2 years in payroll administration. Strong knowledge of labour laws, payroll systems, and HRIS platforms. Proficiency in Microsoft Excel and HR/payroll software. Excellent organisational, analytical, and communication skills. ​ Core Competencies Attention to Detail: Ensures accuracy in payroll and HR records. Confidentiality: Handles sensitive employee data with discretion Problem-Solving: Anticipates and resolves HR/payroll issues proactively. Stakeholder Engagement: Builds trust with employees, unions, and management Adaptability: Thrives in fast-paced, multi-sector environments.