Job Description

FIELD ENGINEER

On-Site Rounding on multiple locations in the Chicago Metro Area

PURPOSE:

Ascend Technologies is hiring a Field Engineer for its Professional Services Department. This role involves managing users and resolving issues onsite at a client’s location. The engineer will provide advanced desktop and end-user support while also assisting with server and network environments, including Cloud, Active Directory, local network devices, MacOS and VoIP systems. The ideal candidate is a self-motivated IT Specialist who enjoys working with both people and technology and can travel to client sites to offer technical expertise.

MINIMUM SKILLS, EDUCATION AND EXPERIENCE:

• Proven ability to communicate effectively across all organizational levels, from executives to staff, including CSMs and Account Executives, while participating in and leading client meetings to provide environmental status updates.
• Detail-oriented with strong follow-through to complete tasks and meet deliverables.
• Proficient in documenting processes and technical information.
• Strong time management abilities to prioritize tasks effectively.
• Proficient with all supported Microsoft Desktop Operating Systems, from Windows 7 to Windows 11.
• Skilled knowledge of Microsoft Server Operating Systems from 2008 to 2021.
• Strong oral and written communication capabilities.
• Adaptability to frequently switch between tasks as needed.
• Advanced proficiency in Microsoft technologies, including Microsoft Azure, Active Directory, Group Policies, Office 365, Exchange, and Microsoft Hyper-V, VMWare.
• Solid network troubleshooting expertise, including TCP/IP concepts and LAN/WAN issues.
• Experience diagnosing and resolving DHCP and DNS-related issues.
• Well-versed with firewalls, routers, managed switches, wireless controllers, and WAPs.

REQUIRED SKILLS OR EXPERIENCE

• Proven ability to work independently and make autonomous, on-the-spot decisions with minimal guidance or remote support
• Proficient in performing basic server maintenance, including troubleshooting, identifying, and replacing hard drives, as well as managing RAID and storage arrays with the ability to accurately identify and diagnose software versus hardware issues
• Strong understanding of physical layer cabling, including patch cables and cable tracing, with the ability to troubleshoot or fabricate cables when necessary
• Hands-on knowledge of IPv4 routing and switching, including experience with Aruba switches and access points (Aruba CLI, Web, Instant On, and Aruba Central)
• Proficiency with FortiGate Firewalls and Forti Analyzer
• Experience in configuring and managing IPSec VPN tunnels
• Working knowledge with SD-WAN setup and optimization
• Well-versed in configuring DNS and DHCP services across diverse environments, including Windows Servers and FortiGate appliances
• Technical Skills Assessment Required.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Salary Expectations: $70,000

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.