Job Description

The opportunity

We are looking for Field Engineer, to join our Pune office, who are curious, self-motivated, and willing to learn. You will be exposed to a range of tasks and projects, including:

• Reporting directly to the deployment manager and handling all the hardware and deployment related tasks in the company
• On-site Support: Provide on-site support to customers or clients. This may involve diagnosing and troubleshooting issues with equipment or systems, providing technical guidance, and answering customer questions.
• Installation and Commissioning: Carrying out complete installation of hardware on deployment locations. Hardware will include cameras, controller unit and cabling and routing. This involves understanding installation procedures, configuring equipment, and ensuring that everything is working as expected. Once installation is complete, commission the equipment or system to ensure that it meets performance specifications.
• Maintenance and Repairs: Responsible for providing routine maintenance and repairs for equipment and systems. This includes identifying issues before they become critical, performing regular maintenance tasks, and making repairs as needed.
• Documentation and Reporting: Maintain accurate documentation of all activities performed on-site. This may include maintenance reports, installation reports, and other documentation as required.
• Customer Service: Must have excellent customer service skills. Often being the primary point of contact for customers, you must be able to communicate effectively, provide guidance, and manage customer expectations.
• Safety: You must be aware of and comply with all safety protocols and procedures. This includes wearing protective equipment, following safety guidelines, and identifying potential hazards.
• Must also be able to travel frequently, work in different locations and environments, and adapt to changing situations.
• You should have a strong technical background, excellent problem-solving skills, and the ability to work independently.
• Procuring hardware and ensuring that it has been assembled and configured as per predefined standards.
• Conducting research on new hardware and testing it.
• Conducting training for security guards and managers.
• Should operate in flexible work timings as per requirements.

Skills and attributes for success

• A bachelor's degree in engineering
• Minimum period of prior work experience of 6 months in Hardware / Networking
• Knowledge of Crimping, Routing and cabling
• Basic knowledge of networking and router configuration
• Knowledge of IP cameras and their configuration and testing
• Excellent problem-solving skills backed by solid technical knowledge.
• A versatile and service-oriented mindset.
• Good understanding of safety guidelines.
• Great communication skills.
• Technically savvy and computer literate.
• Strong multitasking abilities.
• Analytical and critical thinking skills.
• Ability to work under pressure and complete tasks in a timely manner.
• Valid driving license and possess personal bike & helmet
• Ability to work independently and as part of a team.