Location: Bootle, Sefton, Liverpool
Division: Managed Services
Reports to: Field Engineering Team Leader
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about, and dedicated to, public services and improving people’s lives.
The Field Support Engineer plays an important role in delivering high-quality IT support services across the Sefton partnership. The role provides technical support for incidents, service requests and project activity, both remotely and on site. Working closely with the Field Engineering Team Leader, you will diagnose technical issues, implement effective solutions, support service improvement activity and help ensure customers receive a responsive, professional service.
This is a great opportunity for an IT support professional to continue developing their technical expertise in a varied field support role. You will work with customers, technical teams and stakeholders to support critical public services, contribute to project delivery and help improve service quality and operational efficiency.
We are looking for someone who enjoys solving technical problems, working with customers and contributing to a supportive team environment. You do not need to meet every desirable criterion to apply; if you meet most of the essential requirements and are keen to develop, we would welcome your application.
This role offers a varied mix of technical challenges within a culture that supports learning, development and continuous improvement.
Benefits include:
To apply, please submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk, but please note that this means we will no longer consider you for the role you have applied for.
We use a consistent recruitment process for all roles to help us attract and assess talent fairly.
If you need any reasonable adjustments during the recruitment process, please let us know so we can support you.
Agilisys is committed to building an inclusive workplace where different perspectives, backgrounds, identities and experiences are valued. We welcome applications from all candidates and are committed to treating everyone fairly throughout the recruitment process, regardless of any legally protected characteristic.
With 25 years of experience and a team of over 1,000 skilled professionals across the UK, we are a trusted leader in delivering data-driven solutions and Generative AI products tailored to the needs of healthcare, local government, and other public sector organisations. Through our extensive knowledge of advanced analytics, automation, Generative AI, and cloud IT services, we enable our clients to empower citizens and enrich their lives.
As part of Blenheim Chalcot, the UK’s fastest-growing digital venture builder, our ambition is to be the preferred digital transformation partner for the public sector by driving efficiency, cost savings, and improved services with partnership, innovation, passion, and integrity at the core of our operations.
Over 120 leading public sector organisations trust us to securely deliver their mission-critical IT services, helping them harness the power and benefits of cloud technologies flexibly whilst delivering assured service outcomes.
We are recognised as a leader in digital transformation, enabling many of our customers to secure prestigious awards such as the ‘LGC Council of the Year’ and ‘Digital Council of the Year’ consecutively for delivering on complex, multi-year, service and transformation partnerships.
Our Generative AI products are being adopted across the public sector, providing specific solutions to long-standing solutions in a secure, ethical manner, drawing upon our deep sector expertise. In addition, our partnerships with organisations including Microsoft and Blue Prism enable us to deliver exceptional projects for integrated care systems, NHS trusts and Local Government.
