Job Description

Who will you be working with?

Our best-in-class Services team combines expertise in customer monitoring solutions, networking, mechanical engineering, electrical engineering, and global rail operations. Wabtec has one of the largest installed bases of vision, acoustic, and thermal wayside monitoring systems across the global rail industry.

In this role, you will work closely with customers, Technical Support teams, Engineering, Product Management, and Operations teams to ensure the reliable performance of Wabtec's derailment protection and operational safety solutions. You will interact directly with customers during troubleshooting, maintenance, installation, and training activities, serving as a key technical representative in the field.

How will you make a difference?

As a member of the Services team, you will be responsible for installing, maintaining, troubleshooting, and supporting Wabtec's wayside monitoring systems, including machine vision, acoustic, and thermal technologies deployed across rail networks.

You will play a critical role in ensuring system reliability and customer satisfaction by diagnosing and resolving technical issues, performing preventative maintenance and calibrations, and delivering technical training to customers. Working both independently and collaboratively with internal teams, you will support safe railway operations by ensuring Wabtec's equipment performs to the highest standards. Your technical expertise, attention to detail, and commitment to customer service will contribute directly to reducing operational disruptions and enhancing railway safety.

What do we want to know about you?

• High School Diploma, Technical Diploma, or equivalent experience.
• 1–2 years of experience in a field service, maintenance, electrical, mechanical, or technical support role.
• Experience working directly with customers in a technical support or service environment.
• Ability and willingness to travel up to 75% of the time.

What will your typical day look like?

• Diagnose and resolve mechanical, electrical, software, and communication issues affecting system performance.
• Utilize electronic test equipment to troubleshoot and verify system functionality.
• Perform annual maintenance, calibration activities, warranty repairs, and preventative maintenance in accordance with established procedures.
• Conduct routine inspections and identify potential issues before they impact operations.
• Monitor system performance remotely using company software and diagnostic tools.
• Create and maintain accurate service records, maintenance reports, and technical documentation.
• Travel between customer locations to perform inspections, maintenance activities, repairs, and technical support.
• Conduct pre-job planning, risk assessments, and safety reviews before beginning field activities.

Working Conditions

• Frequent travel within the assigned territory and to customer locations.
• Work in active railway environments, including trackside operations.
• Walking rail tracks and accessing remote locations.
• Working outdoors in varying weather conditions, including heat, cold, rain, and snow.
• Working night shifts or extended hours as operational requirements dictate.
• Lifting and carrying tools, equipment, and replacement components.
• Working in confined spaces when required.
• Performing hot work activities such as soldering and grinding where applicable.
• Understanding and complying with electrical safety requirements, including lockout/tagout procedures.
• Driving company or rental vehicles to customer locations.
• Periodic office-based work involving reporting, documentation, virtual meetings, and administrative activities.
• Wearing required personal protective equipment (PPE) and adhering to all applicable railway and workplace safety regulations.

Legal authorization to work in the applicable country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third-party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.