Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Mexico City, Mexico

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are looking for the best talent for Field Engineer

Purpose: Performs installation, preventive maintenance, repair, and modification of equipment, supporting both field and depot activities within the assigned area of responsibility. Ensures all equipment and systems meet defined performance standards, achieving product performance metrics and high levels of customer satisfaction.

Responsibilities:

Technical Service Activities – Depot & Field

• Perform installation, preventive maintenance and corrective maintenance.
• Execute Field Service activities at customer sites, including installations, maintenance and repairs.
• Execute Service Center (Depot) activities, including registration of all performed activities.
• Support complaint handling activities according to established processes and regulatory requirements.
• Plan service visits, coordinate parts/tools, and ensure timely closure of service activities.
• Partner with field service, sales, clinical teams, and customers to improve service delivery.
• Provide written and verbal technical support and troubleshooting for Clinical Account Specialists (CAS).
• Manage assigned company assets, including the company vehicle (as applicable), tools, parts inventory, computer, and accessories, in compliance with company processes and procedures.

Compliance & Core Responsibilities

• Knowledge, practice, and compliance with the Johnson & Johnson Credo.
• Knowledge and compliance with J&J Quality, Safety, Occupational Health, and Environmental policies.
• Ensure compliance with all local regulations, company policies, procedures, and quality requirements.
• Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements.
• Submit all business travel expenses in compliance with the company T&E policy and within required timelines.
• Complete all assigned training courses on time and as requested.

Job requirements:

• Bachelor’s degree in Biomedical Engineering, Electronic Engineering, or a related field.
• 2+ years of experience maintaining medical equipment, preferably in field service with direct customer contact.
• INVIMA registration as Maintenance and Verification Personnel for Class IIB and III medical devices.
• Intermediate English.
• Basic networking/IT knowledge is highly desired.
• Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to lift and move equipment and work in clinical environments.
• Up to 30% travel availability (domestic and international).
• Valid driver’s license (company vehicle provided).
• Valid U.S. visa.

Core competencies:

• Advanced text analysis and interpretation
• Advanced problem-solving ability
• Sense of urgency
• Teamwork
• Results and performance driven
• Customer focus

Required Skills:

Preferred Skills:

Accountability, Analytical Reasoning, Communication, Customer Empathy, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Reporting, Detail-Oriented, Equipment Maintenance, Innovation, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), SAP Field Service Management, Service Request Management