Job Description
Field Engineer
Location: Lekki, Lagos, Nigeria
Industry: Telecommunications / Internet Service Provider (ISP)
Employment Type: Full-Time (Onsite)
Experience Level: Minimum of 2 – 5 Years
Salary: ₦250,000 – ₦300,000 Monthly (Net)
The Field Engineer is responsible for the installation, configuration, maintenance, and troubleshooting of internet and network services at customer locations. This role ensures reliable service delivery, optimal network performance, and a high level of customer satisfaction within a dynamic ISP environment.
The ideal candidate is technically proficient, customer-focused, and capable of resolving field-based technical issues efficiently while maintaining quality and compliance standards.
Key Responsibilities
1. Installation & Configuration
Visit customer premises to install and configure ISP services, including internet connectivity, routers, modems, and related networking equipment.
Follow company installation standards, technical specifications, and operational procedures.
Test and validate installed services to ensure optimal speed, reliability, and performance.
Provide customers with guidance on usage, troubleshooting basics, and maintenance of installed equipment.
2. Troubleshooting & Technical Support
Diagnose and resolve network connectivity issues, equipment failures, and service disruptions.
Respond promptly to customer complaints and service requests, ensuring timely resolution.
Escalate complex technical issues to Network Operations or Technical Support teams when required.
Maintain accurate records of issues, resolutions, and service activities.
3. Customer Service & Communication
Deliver professional and courteous service during all customer interactions.
Clearly communicate technical information in a user-friendly manner.
Address customer concerns and ensure a positive service experience.
Identify opportunities for service upgrades or additional offerings and relay insights to the sales team.
4. Quality Assurance & Compliance
Ensure all installations meet company standards, SLAs, and regulatory requirements.
Conduct routine checks and quality audits on installed services.
Identify service gaps and implement corrective actions where necessary.
5. Collaboration & Reporting
Work closely with internal teams including Sales, Customer Support, and Network Operations.
Provide feedback from field activities to improve service delivery and customer experience.
Submit daily and weekly reports on installations, issues resolved, and pending tasks.
6. Continuous Learning & Improvement
Stay updated on emerging technologies, ISP solutions, and industry best practices.
Participate in technical training and certification programs to enhance performance.
Required Qualifications & Experience
Minimum of a High School Diploma or equivalent; HND/B.Sc. in Electrical Engineering, Telecommunications, or related field is an added advantage.
2 – 5 years of relevant experience in ISP, telecommunications, or network installations.
Proven experience with routers, switches, modems, and structured cabling systems.
Core Skills & Competencies
Strong knowledge of networking concepts (LAN/WAN, TCP/IP, fiber, wireless systems)
Proficiency in troubleshooting and resolving technical issues
Familiarity with operating systems (Windows, Linux, macOS)
Strong communication and customer service skills
Ability to work independently and manage field assignments efficiently
High attention to detail and problem-solving ability
Technical Requirements
Experience with network diagnostic and testing tools
Basic understanding of fiber optic installations and maintenance
Proficiency in Microsoft Office tools for reporting and documentation
Additional Requirements
Valid driver's license is required
Willingness to travel frequently within Lagos and surrounding areas
Physical ability to handle and install networking equipment
Ability to work under pressure and meet service timelines
How to Apply
Interested and qualified candidates should send their CV to:
hiring@mysigma.io
Subject Line: Field Engineer – Lekki
