Job Description

Field Service Technician

Area: East Coast (NY/NJ preferred, travel required)
Shift: Day shift + flexible / occasional after-hours

• Provide installation, service, and preventative maintenance on access control and entrance systems (turnstiles, gates, etc.)
• Troubleshoot electrical and electromechanical issues on-site and remotely
• Support customers and partners with technical guidance and issue resolution
• Assist sales team with technical input during new installations and upgrades
• Maintain strong customer relationships with a focus on first-time fix and service quality
• Complete service documentation, reports, and updates in ERP systems
• Travel regionally (primarily Northeast) with occasional overnight stays