Job Description

Field Engineer

The Field Engineer is part of Operations team that supports defense projects in Japan.

Responsibilities:

• Act as the point of contact for Engineering and Quality queries related to Thales products, taking ownership of customer related issues affecting in-service products and systems, and providing technical expertise and assistance as required.
• Provide technical support onsite or via emails/calls, conduct troubleshooting, fault investigation, repair & re-work, and preparing reports in relation to product issues and maintenance.
• Participate in technical meetings at the customer site, and act as the middle person between customer and the Business Line (BL)/Technical Specialists (mostly in Europe) to convey customer requirements or queries (interpretation included).
• Participate in the final inspection at BL together with customer inspectors and witness inspection at customer site.
• Conduct testing and/or support customer testing activities.
• Contribute to knowledge sharing, management and capitalization.
• Support project managers to deliver both goods and test record on time.
• Manage and update technical documents (Test records, Drawings, Procedures, and Incident reports).

Requirements:

• Bachelors degree in Mechanical/Electrical Engineering (preferably circuit design and/or test) or related discipline.
• Minimum 3 years of relevant Field Engineering experience.
• Experience of maintenance.
• Native proficiency in Japanese and fluency (verbal and written) in English is necessary.
• Able to travel within Japan or overseas (duration of 1-2 weeks).
• Strong negotiation skills, problem-solving skills and able to present to various Engineering teams.
• Keen to take on challenges and see them through till completion.
• Team player, strong organization skills, self-motivated.
• Due to project requirements, Japanese citizenship is mandatory.