Location: Lekki, Lagos
Industry: Telecommunications (ISP)
Employment Type: Full-Time (Onsite)
Salary: ₦250,000 Monthly (Net)
Experience Level: 3–5 Years
We are seeking a skilled and customer-focused Field Engineer to support installation, configuration, maintenance, and troubleshooting of ISP services.
The ideal candidate will be responsible for ensuring seamless internet connectivity and network performance at customer premises while delivering a high standard of technical service and customer satisfaction.
Install and configure ISP services at customer locations, including routers, modems, switches, and related networking equipment.
Ensure installations comply with technical specifications and company standards.
Test and verify service performance to meet speed, reliability, and quality benchmarks.
Educate customers on proper equipment usage and basic troubleshooting procedures.
Diagnose and resolve network connectivity issues, hardware faults, and service disruptions.
Respond promptly to service calls and customer complaints.
Escalate complex technical issues to Network Operations or Support teams where necessary.
Maintain accurate documentation of service activities, resolutions, and technical reports.
Deliver professional and courteous service during site visits.
Communicate technical information clearly and effectively to non-technical customers.
Provide recommendations for service upgrades or network optimization where applicable.
Collaborate with Sales and Account Management teams to relay customer feedback and identify upsell opportunities.
Ensure all installations adhere to company policies, SLAs, and regulatory standards.
Conduct quality checks and routine service audits.
Stay updated on emerging networking technologies and ISP best practices to enhance service delivery.
Minimum of High School Diploma or equivalent (Technical certification or Degree in Electrical/Electronics, Computer Engineering, or related field is an advantage).
3–5 years proven experience in network installation within an ISP or telecommunications environment.
Strong knowledge of networking concepts, TCP/IP, routers, switches, modems, fiber, and structured cabling.
Proficiency in troubleshooting network connectivity issues.
Familiarity with Windows, Linux, macOS, and network diagnostic tools.
Valid drivers license and willingness to travel to customer sites.
Physical capability to lift and install networking equipment.
Strong technical troubleshooting skills.
Excellent communication and customer service abilities.
Ability to work independently and manage field schedules efficiently.
Strong problem-solving and time management skills.
High level of accountability and professionalism.
Qualified and interested candidates should forward their CV to:
hiring@mysigma.io
Subject Line: Field Engineer – ISP
Sigma Consulting Group provides end-to-end recruitment solutions and strategic business consulting services across high-demand sectors like healthcare, technology, oil and gas, and e-commerce.
With over a decade of experience in specialist executive search, volume recruitment and RPO, our team leverages market insights and networks to help clients meet their talent needs. Read on to explore how we can add value to your business through our bespoke offerings!
With a constantly evolving talent landscape and skills gaps across industries, Sigma offers a focused approach in sourcing qualified candidates through assessment of technical and soft skills. Leverage our expertise to gain access to specialized talent pools that can transform and scale your operations.
Get in touch to know more!
