Job Description
BlueCrest is seeking Field Service Technicians to travel to client sites and provide technical support for high-volume printing and mailing systems. This position is responsible for performing diagnostics, repairs, preventative maintenance, system upgrades, and equipment installations at client facilities.
Technicians are expected to independently troubleshoot mechanical, electrical, and software-related issues, coordinate with internal support teams for complex problem resolution, and ensure service delivery aligns with contractual and performance standards.
Required Qualifications
- Minimum of 2 years of experience diagnosing, troubleshooting, and repairing complex electro-mechanical systems in a customer-facing environment.
- Strong understanding of mechanical, electrical, and/or electronic systems, including the use of diagnostic tools and schematics.
- Proven ability to work independently in a fast-paced, service-oriented setting.
- Valid driver's license.
- Ability to frequently lift and/or move items weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and standing for extended periods.
- Proficient in basic computer operations, including the use of service software, reporting tools, and mobile devices.
Preferred Qualifications
- 4+ years of hands-on experience servicing high-volume printing, mailing, or similar industrial equipment.
- Familiarity with PLCs, sensors, motors, and other automation components.
- Experience working in a client-embedded or field service role with minimal supervision.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Flexibility to work overtime, weekends, holidays, and/or alternate shifts with minimal notice.
- OEM certifications or technical training in relevant equipment or systems is a plus.
Qualifications
As an Onsite/Field Technician you have:
- A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver's license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice
BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.
Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.
We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.
Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and work. It's how things get done at BlueCrest.
EEO Statement
BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law
Compensation
$28.00/hour + DOE
Benefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
