About this opportunity:The Individual is accountable for end-to-end service assurance, availability, resilience and reliability of managed services under the contract. This customer-facing role works closely with Ericsson Service Delivery Units (SDUs), Service Owners and customer stakeholders to manage reactive, preventive and predictive maintenance, drive continuous performance improvement, and ensure business continuity and disaster recovery.
What you will do:
The overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service. Measuring continual Service Performance and capacity of the Service and driving actions through the Ericsson Service Delivery Units (SDU) or delivery flows.Responsible and accountable for event, incident, problem and changes to an existing Service. Includes operational acceptance of a New Service and termination of an existing service.Own availability management, incident, event, problem and change processes for the service lifecycle, including operational acceptance and service terminations.Drive service performance and capacity management; measure KPIs and lead corrective actions across SDUs and delivery flows.Lead Business Continuity and Disaster Recovery planning, tests and remediation activities.Manage stakeholder relationships with customers and internal governance forums; present service performance and improvement plans.Ensure operational and financial delivery in line with WLAs/SLAs, including productivity, efficiency and automation targets.
The skills you bring:
Relevant experience required-2-5 Yrs
24*7 Shift
Proven track record in incident, problem and change management within managed services.
Strong experience with business continuity, disaster recovery and preventive maintenance.
Worked in incident Management, problem Management, KPI/SLA.
Preventive Maintenance /Business Continuity and Disaster Recovery/ Change Management
Efficiency Improvement in Service Delivery• Productivity• Operational Acceptance Testing•
Overall understanding of Automation• Proactive Problem Management• Problem management•
Hands-on experience or strong understanding of automation, ML/AI-driven analytics and data visualization (Tableau, Power BI).
Familiarity with Ericsson Operations Engine and working within WLAs/SLAs.
Excellent stakeholder management, communication and negotiation skills.
Experience with CAPA, operational acceptance testing and service delivery productivity initiatives.
Education & Qualifications
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Bachelor’s degree in engineering, Computer Science, IT, or related field (or equivalent experience).
Relevant certifications in ITIL, incident/problem management, data analytics, or project management are advantageous.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Automated Operations Engineer
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
