Job Description

Mission:

• Monitor, analyze, and manage product anomalies coming from the field from detection to resolution.
• Ensure robust quality processes and alignment with Stellantis standards across regions.
• Support the deployment of solutions in the network via Technical Service Bulletins (TSBs) and service campaigns.
• Contribute to the design/specification and implementation of the systems supporting detection
• Standardize worldwide management of the technical service bulleting

Main Responsibilities:

• Detect, analyze, and manage product anomalies, coordinating with engineering teams and suppliers for resolution.
• Ensure quality processes are followed and continuously improved across all regions.
• Support the creation and distribution of Technical Service Bulletins (TSBs) and service campaigns to the repair network.
• Collaborate with field teams and workshops to gather feedback and validate solutions.
• Write clear and structured specifications for system development related to quality and technical support.
• Analyze technical data to identify trends, root causes, and improvement opportunities.
• Maintain a 360° view of the repair workshop environment to ensure practical and effective solutions.
• Leverage deep knowledge of Stellantis products and technical documentation to support diagnostics and repair strategies.
• Benchmark best practices from other OEMs to enhance internal processes and tools.

Qualifications

Basic Qualifications:

• Bachelor's Degree in a related field
• Minimum 8 years' experience in the automotive industry
• Strong knowledge of product quality processes, anomaly detection, and issue resolution workflows
• Familiarity with workshop operations, repair procedures, and technical documentation
• Experience in managing TSBs, service campaigns, and network communication
• Ability to write functional and technical specifications for system development
• Strong analytical and problem-solving skills, including data interpretation
• Capacity for synthesis and simplification of complex technical topics
• Fluent in English (spoken and written)

Preferred Qualifications:

• MBA
• Bilingual
• Experience with other OEMs is a strong plus
• Experience working or collaborating with Stellantis