Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring proper functionality, user adoption, and compliance with company standards. This role supports end users through training, troubleshooting, and system setup, contributing to accurate data capture and efficient field operations.
Field Data Collection (FDC) Systems Support – Functionality & Usability of Production Applications
Compliance and Training
Maintain Hardware and Software
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
Skills & Abilities:
ROLE DIMENSIONS
Education Level: High School Diploma
Years of Experience: 1 year of experience in customer service, technical support, or application support
ESpecializations, Certifications and Specific Experience:
Licenses: Driving is a necessary part of the job and employees are required to possess a valid Driver’s License
NECESSARY SOFTWARE: Microsoft Office
Pay Scale: 24.00-27.00
Field Data Collection (FDC) Systems Support –
Functionality & Usability of Production Applications
·Provide first-level technical and operational
support to end users (in person, phone, or electronic).
·Support the use of applications such as fruit
receipts, harvest, overhead, and product quality (PQ).
·Troubleshoot basic system, application, and
device issues.
·Ensure proper use and functionality of both
customized and off-the-shelf systems.
Compliance and Training
·Ensure applications and equipment are used in
accordance with company policies and procedures.
·Deliver training to end users in field and
office environments (one-on-one and group sessions).
·Reinforce correct system usage and data entry
standards.
·Promote user adoption and compliance with
established processes.
Maintain Hardware and Software
KNOWLEDGE, SKILLS AND ABILITIES
·Technical Systems - Basic
·Hardware & Device - Basic
·IT Support Fundamentals – Basic
·Agricultural Operations – Basic
aKSkills & Abilities
·Customer Support Processes – Basic
·Costumer Focus
·Problem Solving
·Communication
·Training and Knowledge Transfer
·Planning and Organizing
·Collaboration
·Technical Support Execution
·Attention to Detail
·Initiative
·Adaptability
·Interpersonal Effectiveness
·Learning Agility
·Service Orientation
·Resilience
ROLE DIMENSIONEducation Level: High School Diploma
Reiter Affiliated Companies (RAC)
Reiter Affiliated Companies (RAC) is the largest fresh multi-berry producer in the world, growing Driscoll’s proprietary varieties of strawberries, raspberries, blueberries, and blackberries year-round in the United States, Canada, Baja California, Central Mexico, Portugal, Morocco, Canada and Peru.
We are relentless in our pursuit to bring the highest quality berries that “delight” consumers around the world –from our farms to their families. This starts with our company values of Honesty, Fairness and Respect which not only line the corridors of every office, they are principles that are alive, guiding and leading our business decisions and strategic direction. We place the highest priority and focus on our people, developing their professional growth, and investing in the fulfillment of their personal career journey. These fundamentals have allowed us to achieve an industry leadership position, helping us to adopt health and wellness programs, open primary health clinics for our employees, and partner with local non-profit organizations to improve the quality of life for our farm working families. We hope to continue the Reiter Family legacy of farming through the pursuit of our mission and by living our values.
Reiter Affiliated Companies (RAC) is the largest fresh multi-berry producer in the world, growing Driscoll’s proprietary varieties of strawberries, raspberries, blueberries, and blackberries year round in the United States, Mexico, Portugal, Morocco, China and Peru.
The Reiter family began farming in the San Francisco Bay Peninsula and by the turn of the century had migrated south into Watsonville and the Santa Clara Valley. By the late 1970’s, operations expanded into Southern California where the headquarters is today. The company values of Honesty, Fairness and Respect line the corridors of every office, guiding and leading business principles and decisions. Those decisions have resulted in the organization’s position as an industry leader, adopting health and wellness programs, opening primary health clinics and partnering with local organizations to improve the quality of life for the farmworker community.
