Job Description

Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring proper functionality, user adoption, and compliance with company standards. This role supports end users through training, troubleshooting, and system setup, contributing to accurate data capture and efficient field operations.

Field Data Collection (FDC) Systems Support – Functionality & Usability of Production Applications

• Provide first-level technical and operational support to end users (in person, phone, or electronic).
• Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
• Troubleshoot basic system, application, and device issues.
• Ensure proper use and functionality of both customized and off-the-shelf systems.

Compliance and Training

• Ensure applications and equipment are used in accordance with company policies and procedures.
• Deliver training to end users in field and office environments (one-on-one and group sessions).
• Reinforce correct system usage and data entry standards.
• Promote user adoption and compliance with established processes.

Maintain Hardware and Software

• Configure and install applications on mobile devices and desktops.
• Install firmware and software updates.
• Support basic device setup and maintenance.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

• Technical Systems - Basic
• Hardware & Device - Basic
• IT Support Fundamentals – Basic
• Agricultural Operations – Basic
• Customer Support Processes – Basic

Skills & Abilities

• Costumer Focus
• Problem Solving
• Communication
• Training and Knowledge Transfer
• Planning and Organizing
• Collaboration
• Technical Support Execution
• Attention to Detail
• Initiative
• Adaptability
• Interpersonal Effectiveness
• Learning Agility
• Service Orientation
• Resilience

ROLE DIMENSIONS

Education level: High School Diploma

Years of Experience: 1 year of experience in customer service, technical support, or application support

Specializations, Certifications and Specific Experience:

• Experience supporting mobile devices or hand-held equipment preferred

LicensesLicenses: Driving is a necessary part of the job and employees are required to possess a valid Driver’s License

Software Necesario: Microsoft Office

Field Data Collection (FDC) Systems Support –
Functionality & Usability of Production Applications

·Provide first-level technical and operational
support to end users (in person, phone, or electronic).

·Support the use of applications such as fruit
receipts, harvest, overhead, and product quality (PQ).

·Troubleshoot basic system, application, and
device issues.

·Ensure proper use and functionality of both
customized and off-the-shelf systems.

Compliance and Training

·Ensure applications and equipment are used in
accordance with company policies and procedures.

·Deliver training to end users in field and
office environments (one-on-one and group sessions).

·Reinforce correct system usage and data entry
standards.

·Promote user adoption and compliance with
established processes.

Maintain Hardware and Software

• ·Configure and install applications on mobile
  devices and desktops.
• ·Install firmware and software updates.
• ·Support basic device setup and maintenance.
• ·Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

·Technical Systems - Basic

·Hardware & Device - Basic

·IT Support Fundamentals – Basic

·Agricultural Operations – Basic

aKSkills & Abilities

·Customer Support Processes – Basic

·Costumer Focus

·Problem Solving

·Communication

·Training and Knowledge Transfer

·Planning and Organizing

·Collaboration

·Technical Support Execution

·Attention to Detail

·Initiative

·Adaptability

·Interpersonal Effectiveness

·Learning Agility

·Service Orientation

·Resilience

ROLE DIMENSIONEducation Level: High School Diploma