Job Description

Talon Recruiting has partnered with a leading heavy equipment company. Together we are in search of a Field Coordinator to join their team in Columbus, OH.

 Responsible for daily planning and scheduling of work for field assignments and field service personnel.

 Provides the customer with a detailed quote with the scope of repair.

 Discusses with customers required service work prior to executing repairs.

 Follow-up with customers on jobs performed.

 Maintains a level of satisfaction with customers on service performed and with the work of the personnel under his/her direction.

 Opens and maintains field work order files.

 Works with service admin on getting work orders ready to be processed and closed.

 Provides necessary assistance to Shop Foreman and service

mechanics as needed.

 Maintains communications with the Service Manager regarding activities of field repair orders.

 Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.

 Maintains service fleet, repairs, appearance, safety and cost

controls.

 Collect daily truck inspections.

 Maintain service truck files

 Scheduling Field Campaigns to ensure completion in the time frame given by the manufacturer.

 Responsible for maintaining maximum labor efficiency.

 Assist in obtaining parts and supplies for service repair work in cooperation with the Parts Department.

 Promotes good customer and employee relations.

 Reviews, evaluates personnel and makes recommendations.

 Performs other duties as assigned by the Service Manager.

Essential and Non-essential job

 Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.

 Manages departmental performance measures, including visual controls and provides regular progress reports to the manager.

 Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.

 Maintain a clean and safe work environment.

 All other miscellaneous duties as assigned.

COMPENSATION:

Competitive Salary 

Health Insurance

Dental and Vision Coverage

Paid vacation/Time Off

401k