Job Description
At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.
The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
As the Field Contracting Compensation Administrator, you will be responsible for investigating, responding, and completing contracting and compensation related inquiries and transactions for the Producer, AGA and MGA Individual Life and Annuity network. You will also play a key role in managing daily/weekly payment processing, including exceptions, garnishments and debt allowances while ensuring exemplary attention to detail and accuracy while overseeing financial administration.
Join one of the region’s top employers and be part of something that truly makes a difference.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.
What you’ll do:
• Reviewing of applications received for Advisor/MGA contracting to ensure required information is accurately provided; includes follow up on outstanding requirements as needed
• Processing of daily and weekly payments, administration of ad hoc payments, holds and adjustments; additional pay related tasks as required
• Timely investigation and response to commission and contracting related inquiries received via email and phone
• Processing new contract applications, amending existing contract information on the Fasat System for MGAs, AGAs, Producer Groups, Producers, Field Managers, Branches and Regions
• Adherence to regulations for Licensing, Sponsorship and Terminations as stipulated by Provincial Insurance Councils to mitigate penalties of fines and lawsuits to the Company
• Ability to identify and escalate urgent and complex situations as required
• Adherence to contracting, compliance and privacy rules for ordering, reviewing and interpreting credit reports and other industry reports
• Processing Agent of Record Changes and Block Transfers on Life and Annuity policies on Fasat, Ingenium and Vax, collection of transfer fees and processing journal entries for each
• Processing unprocessed activities, as well as all override changes, banking and pay instruction changes
• Update initial and renewal Licenses and E&O information for MGAs, Producers and Field Managers
• Process terminations on Fasat as directed by EL Compliance Officer, Insurance Councils, MGAs
• Process month-end reconciliations and journal entries, process year end payroll activities including tax related transactions
• Provide assistance for Equinet users regarding compensation inquiries
• Daily maintenance of dashboard information
What you’ll bring:
• Post Secondary education in an Accounting program (LOMA courses are an asset)
• Working knowledge and experience of Advisor/MGA commission, licensing and contracting requirements and process
• Compliance knowledge related to Advisor/MGA commission, licensing and contracting would be an asset
• Analytical mindset; we are looking for someone who enjoys working with numbers and has basic bookkeeping knowledge
• Ability to thrive in a fast-paced environment while working independently with tight deadlines and multiple priorities
• Superior customer service etiquette paired with strong verbal and written communication skills; a willingness to engage with Advisors/MGAs in a telephone or meeting capacity
• Strong computer skills, proficiency in Microsoft 360 including Word and Excel; OnBase, FASAT & Ingenium would also be an asset
• Ability to support team goals and targets combined with ability to work independently
• Key attention to detail and a focus on maintaining accuracy
What’s in it for you:
• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.
Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.
If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.
Reports To: Supervisor, Advisor Services
Department: Individual Insurance
Term: Permanent Full-Time
This position is open and we are excited to find the right person to join our team.
As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid
