This position serves as a primary resource for field members and home office partners on Financial Associate (FA) revenue, commissions, incentives, and production credit matters. The role provides guidance and support on compensation policies, relationship management policies, commission and production credit calculations, reporting, and incentive programs. Responsibilities include researching, interpreting, and communicating compensation outcomes, resolving complex compensation issues, and ensuring accurate application of compensation policies and processes.
This can be a remote position within the US.
DUTIES & RESPONSIBILITIES:
Servesas a primary point ofcontact for Financial Advisors and Field Leadership, providing compensation-related support through phone, email, and other service channels.
Respondsto advisor inquiries by researching compensation questions, explaining policies and procedures, and resolving issues ina timelyandaccuratemanner.
Processesandmaintainsadvisor compensation split agreements, including creating, updating,validating, and researching split arrangements.
Investigatescompensation discrepancies by reviewingtransactions,identifyingroot causes, and coordinating resolution efforts with internal business partners.
Processescompensation adjustments and corrections while ensuring adherence toestablishedcompensation policies, procedures, and controls.
Reviewsnew business submissions and related documentation tovalidatecompensation-related data elements, including ownership, insured information, and advisor splits.
Identifiesand escalatescompensation setup or processing issues that couldimpactadvisor payments, helping to minimize delays and payment inaccuracies.
Educatesadvisors on compensation programs, business rules, and common compensation scenarios to improve understanding and reduce repeat inquiries.
Maintainsaccuratedocumentation of advisor interactions, research findings, and issue resolutionsin accordance withdepartmental standards.
Supportscontinuous improvement efforts byidentifyingtrends, providing feedback on recurring issues, andassistingwith updates to procedures and job aids.
Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment toour clients. Shapes and/or supports a culture thatrepresentsthe Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients
Describebelowthe audiencethis role will interact withand level of influencethey willhave on those roles.
Field Professionals (including Financial Advisors)
This role interacts extensively with Financial Advisors (FAs) and Office Professionals (Ops). Responsibilities include answering compensation-related questions,assistingwith manual split setup, researching missing compensation transactions, and providing guidance through compensation scenarios so advisors can make informed decisions for themselves and their teams. The role also delivers training and education to new FAs and other field partners.
Field Leaders
This role partners regularly with Field Leaders at all levels, including Group Vice Presidents (GVPs). Advisors often engage their Field Leaders when seekingassistancewith compensation matters, requiring close collaboration to research issues and identifyappropriate resolutions
Field Compensation Operations and Reporting Teams
This role works closely with internal Field Compensation partners to resolve escalated advisor issues, process off-cycle payment requests, address reporting concerns, and fulfill ad hoc reporting and analysis needs.
Contracting, Licensing, and Registration (CLR)
Frequent collaboration with the CLR team is essential. This roleassistswith advisor questions,researchescompensation delays related to licensing and registration issues, and helps resolve data discrepancies and disputesregardinglicensing status, effective dates, and compensation eligibility.
Human Resources and Payroll
This role partners with Payroll and Human Resources teams to investigate and resolve compensation and paycheck-related inquiries. Many advisor questions require coordination between Field Compensation and Payroll to ensureaccurateandtimelyresolution.
New Business Team and Case Managers
This role works regularly with the New Business Team and Case Managers to address compensation impacts resulting from processing exceptions, operational issues, or transaction coding concerns. Collaboration helps ensure transactions are codedcorrectlyand compensation is calculated accurately, while also resolving advisor inquiries and exceptions.
Brokerage Team
This role partners with Brokerage to support advisor training and licensing requirements, as well as to research and resolve missing or incorrect compensation transactions related to brokerage business.
Mutual Fund Customer Service
This role collaborates with Mutual Fund Customer Service representatives to investigate advisor inquiriesregardingmissing compensation payments, payment calculations, and transaction-related compensation concerns.
Life Contract Change Team
This role works closely with the Life Contract Change team to resolve compensation issuesimpactingadvisors and to process manual compensation situations resulting from policy changes, contract updates, and other servicing activities.
QUALIFICATIONS & SKILLS:
Required:
High School diploma.
1 to 2 years related work experience.
Excellent analytical, problemsolvingand decision-making skills.
Comfort in interpreting and applying general program guidelines.
Strong data entry skills.
Comfort with Microsoft Office programs, including Excel.
Ability tofacilitateand respond effectively to customer inquiries.
Demonstrated ability to deal with confidential,controversialand sensitive interactions with field members.
Ability to work independently at times in a fast-paced, high-volume environment, driven by payday deadlines.
Ability to effectively navigate through various mainframe and LAN based systems including the Customer Information File, Thrivent’s Imagesystemand the compensation system.
Preferred:
Understanding ofthe Thrivent Financial field revenue program.
Understanding ofthe Thrivent Financial product portfolio, including non-proprietary products.
Pay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $21.83 - $29.53 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any otherstatus protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
Where Money Means More ™
We’re more than a financial services organization—we’re your partners in navigating life’s financial challenges with care and focus on what matters to you.
With the belief that money is a tool, not a goal, we help over 2 million clients make the most of all they’ve been given through financial advice, insurance, investments, banking and generosity programs.
As a Fortune 500 company with a 100-year legacy, Thrivent is committed to helping people build their financial futures and live more generous lives in their communities and beyond.
For more information, visit thrivent.com. You can also find us on Instagram. YouTube and Facebook. See our social media privacy policy and page guidelines at thrivent.com/privacyandsocial.
