Midland Credit Management, an Encore Capital Group Company

Field Collections Agent

Midland Credit Management, an Encore Capital Group Company  •  £10k - £20k/yr  •  England, GB (Remote)  •  2 hours ago
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Job Description

Start Date: 11 January 2027

Location: Croydon - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.

Salary & Rewards

  • £28,665 per annum (based on a 40-hour week)
  • £4,200 annual car allowance
  • Uncapped monthly bonus
  • Minimum earning potential: £32,865 per annum (including car allowance)
  • No warrant work involved

Is this role for you?

Do you:

  • Hold a full UK driving licence and have access to your own vehicle?
  • Enjoy working independently, outdoors, and meeting people face-to-face?
  • Value flexibility and autonomy in your working day?

If so, we'd love to hear from you.

About the Role

As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.

Your Responsibilities

Working independently, you will:

  • Visit customers to discuss outstanding arrears and available payment options.
  • Manage both regulated and non-regulated accounts.
  • Process payments and arrange suitable repayment plans.
  • Reconnect customers with relevant client services and support.
  • Explain the potential consequences of continued non-payment.
  • Update account outcomes in real time using an Orbit-issued iPad.

Working Hours

  • Flexible 40-hour working week
  • Shift patterns covering 8:00am to 8:00pm, Monday to Friday
  • Option to condense hours into a 4-day working week

Benefits

  • 31 days holiday (including bank holidays and December shutdown)
  • Fuel card for business mileage
  • Referral bonus scheme
  • Uncapped monthly bonus scheme (typically £200-£400)
  • Comprehensive 4-week induction programme
  • Access to Medicash health cash plan
  • Employee Assistance Programme (EAP)
  • Employee networking groups
  • Monthly online team events, competitions, and fundraising activities
  • "Moments that Matter" recognition awards
  • Additional voucher and prize incentives throughout the year

Essential Requirements

  • Clear criminal record
  • No CCJs, IVAs, or bankruptcies within the last six years
  • Full UK driving licence with no more than six penalty points
  • Access to your own vehicle
  • Comfortable using technology and working independently in the field

Important Information

As Orbit operates within a regulated environment, all successful candidates will be required to undergo:

  • A basic criminal records check
  • A credit check

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.

Midland Credit Management, an Encore Capital Group Company

About Midland Credit Management, an Encore Capital Group Company

Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.

MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results.

In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment.

With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.

OUR MISSION -

Creating pathways to economic freedom

OUR VISION -

We help make credit accessible by partnering with consumers to restore their financial health 

OUR VALUES -

We care: We put people first and engage with honesty, empathy, and respect 

We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results

 

We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive 

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
San Diego, California
Year Founded
1953
Website
midlandcredit.com
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