Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Field Coach Trainer is a strategic partner to the Retail organization, dedicated to elevating client experience, nurturing talent and driving sustainable business performance across the store network.

Through a strong presence in stores and a coaching first approach, this role inspires Client Advisors and Store Leaders to embody the Tiffany & Co. promise, translating learning into behaviours that create exceptional client experiences and measurable commercial impact.

The Field Coach Trainer champions a culture of continuous development, retail excellence and leadership growth, fostering high performing teams that consistently exceed expectations.

YOUR RESPONSIBILITIES:

Drive Retail Excellence

• Partner with Retail Leadership to translate business priorities into impactful learning and coaching strategies
• Support stores in achieving sales objectives through targeted coaching interventions
• Elevate the Tiffany Client Experience by reinforcing luxury selling behaviours and service excellence
• Foster a culture where learning becomes a daily practice embedded in the client journey
  

Coach and Develop Talent

• Spend the majority of time in stores, providing on the floor coaching that transforms knowledge into performance (at least 80% of time to the field)
• Observe, inspire and develop Client Advisors through personalized coaching plans
• Empower Store Leaders to become effective people developers and multipliers of learning
• Celebrate strengths while identifying growth opportunities that unlock individual and team potential
  

Build Strategic Partnerships

• Create proactive and trusted partnerships with Retail Learning Managers, Store Managers and Retail Leaders
• Co-design coaching priorities aligned with business needs and talent development goals
• Contribute to the Quarterly Retail Learning roadmap and monthly learning calendars
• Ensure continuous communication and alignment across the Retail Learning ecosystem
  

Champion the Tiffany Culture

• Inspire teams to live and breathe the Tiffany & Co. values and standards
• Promote an inclusive and collaborative environment where people can thrive
• Encourage curiosity, innovation and a growth mindset
• Recognize and celebrate achievements that reinforce a culture of excellence
  
  

YOUR QUALIFICATIONS:

• 5 years of training & development experience (luxury brand or luxury service industry)
• Retail Leadership experience
• Proven track record with an effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Empowers team and holds self & others accountable
• Fosters a learning environment and mindset
• Embraces challenges and encourages others to do so.
• Confident in taking initiative and identifying the appropriate course of action
• Ability to interact with all levels of employees and diverse teams
• Willingness to work evenings and weekends.
• Willingness to travel as needed
• Fluent in Turkish and English, a third language is a plus

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