Job Description

About L'Occitane en Provence:

L’Occitane en Provence is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France with an emphasis on ethical and socially responsible processes that has been practiced since the company was founded in 1976.

L’Occitane values authenticity, respect, continuous improvement and these values are why L’Occitane now boasts over 2,200 boutiques worldwide.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change. This involves building an inclusive workplace that makes our people feel safe from any sort of discrimination or harassment, respected and valued for who they are as individuals.

About the role:

Are you passionate about developing people, elevating guest experiences, and driving retail performance through inspiring coaching?

We’re seeking an experienced and dynamic Field Coach to partner with our Boutique teams and leaders across the network. In this highly visible role, you’ll work predominantly in the field, coaching and motivating teams to deliver exceptional guest experiences, strengthen selling capability, and achieve commercial success aligned with L’Occitane’s values.

You’ll play a key role in building confident, high-performing teams by delivering impactful training, embedding best-in-class beauty practices, and ensuring consistency across all guest touchpoints.

Key Responsibilities:

• Deliver engaging in-field coaching and training sessions that inspire teams and embody L’Occitane values
• Coach retail teams to increase sales through product knowledge, selling techniques, demonstrations, and guest connection
• Enhance the performance of Beauty Pods and Beauty Experts
• Regularly review individual and boutique KPIs to identify opportunities for performance improvement
• Collaborate with Boutique Managers, Regional Managers, and Learning & Development to support training & continuous improvement
• Measure the effectiveness of coaching and training sessions, providing regular feedback and recommendations

About You:

• Minimum 3 years’ experience coaching in a retail environment
• Proven retail sales capability (beauty and/or fragrance experience is prefered)
• Confident communicator with the ability to engage diverse learning styles
• Strong organisational skills with the ability to work autonomously in the field
• Commercially minded, with confidence analysing KPIs and driving performance outcomes
• Passionate about guest experience, storytelling, and people development

What’s in it for you?

• A competitive salary package including generous team discounts, product allowances & incentives
• A feedback rich culture that supports openness and transparency
• A company that focuses on training, development and internal career progression
• Being part of a B Corp certified company committed to sustainability through refillable innovations and zero-plastic-waste product development!
• Offering extra paid days off for special occasions, along with milestone gifts and a ton of rewards!
• Access to our free EAP and fortnightly mental health magazines for tips on wellness

If you would like to learn more about us, please visit loccitane.com.au to find out more!

We are committed to Justice, Equity, Diversity, and Inclusion (JEDI), actively fostering an environment where all candidates are valued, respected, and provided equitable opportunities to thrive, regardless of background or identity.