Job Description

COMPANY PROFILE:
Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

LOCATION: Winnipeg, MB or Altona, MB
SCHEDULE: Full-time
REPORTS TO: Claims Supervisor
DIRECT REPORTS: N/A

PURPOSE OF POSITION:
Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates and negotiates low value commercial and residential property insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files.

KEY RESPONSIBILITY AREAS:
• By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques
• Review policy wordings to evaluate the availability of insurance coverage for reported losses
• Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker
• Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss
• Negotiate resolution of insured losses based on the results of the investigation
• Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses
• Under the direction of a Desk Claims Specialist or Senior Desk Claims Specialist, complete task investigations on more complex losses and report the findings.

QUALIFICATION AND SKILLS:

• High school diploma.
• Post secondary education is considered an asset.
• Previous desk/telephone adjusting or 2 years underwriting/insurance sales experience.
• Experience in the customer service industry, farming, building construction, or roofing considered an asset.
• Proven teamwork, relationship management and collaboration skills
• Strong written and oral communication skills
• High level of emotional intelligence and interpersonal skills in stressful situations
• Exceptional analytical, problem solving and decision-making capabilities
• High level of organization and attention to detail
• Advanced negotiation and conflict management skills
• Proficient computer skills and experience with Claims Connect, Mobile Claims and Guidewire
• Basic understanding of building construction/renovation techniques
• Ability to handle fluctuating workloads and demanding timelines
• General Insurance Essentials designation or working towards Chartered Insurance Professional designation an asset.
• Valid class 5 driver’s license
• Comfortable working at heights

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting humanresources@redrivermutual.com or 1-800-370-2888 (toll free).

As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver's abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction.